Broker-Facing Insurance Underwriter (Hybrid)

Intact Insurance (previously RSA); Glasgow; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Annual discretionary incentive plan

Hybrid working (with 60% of your time)

25 days annual leave plus bank and buy

Flexible benefit options including 금융?

Share investment options

Career development and mentoring

Inclusive culture and employeeNetworks

Job summary

Intact Insurance is seeking a customer service professional in Glasgow to support broker relationships across the UK, underwriting a wide range of commercial risks and striving to deliver outstanding service at every touchpoint.

You will manage inbound calls, live chat, post and email correspondence from brokers, collaborate with a technical coach on complex risks, and continuously develop professional skills to generate profitable outcomes for the company. Hybrid working is available.

Qualifications

• Previous experience within a customer service environment.
• Ability to multi-task in a busy and fast-paced environment.
• Have a genuine desire to help customers, with the ability to listen, understand their needs and provide the best solutions.
• Excellent communication skills, both written and verbal.

Responsibilities

• Working with Insurance Brokers across the UK underwriting various insurance policies.
• Driving excellent customer service with brokers and looking to resolve situations in the 1st contact.
• Managing inbound calls, Live Chat, Post and emails from brokers in line with your underwriting licence.
• Working with your technical coach on complex and non-standard risks that are outside of your authority.
• Binge focused on your continued development and therefore generating profitable results for the company.

Skills

Customer service experience

Multi-tasking

Active listening

Communication skills

Job description

Intact Insurance is seeking a customer service professional in Glasgow to support broker relationships across the UK, underwriting a wide range of commercial risks and striving to deliver outstanding service at every touchpoint.

You will manage inbound calls, live chat, post and email correspondence from brokers, collaborate with a technical coach on complex risks, and continuously develop professional skills to generate profitable outcomes for the company. Hybrid working is available.