Broadcast Workflow Solutions Engineer

Disney Cruise Line - The Walt Disney Company; Greater London; Hybrid; Confidential; Full time

Benefits offered by this job

Annual leave 25 days

Private medical & dental care

Free park entry

Disney discounts

Parental leave

ERGs

Job summary

The Walt Disney Company in London is seeking a Product Solutions Engineer to review, enhance, and support the Broadcast Management Systems and Air-Time-Sales workflows. You will work with cross-functional teams to map requirements to the Product Solutions roadmap and ensure timely delivery.

Based in our London Hammersmith office, you’ll work four days a week in the office with one remote day. You will collaborate with internal users and vendors to implement effective workflow solutions.

Qualifications

• Basic understanding of data structures within applications and workflows.
• Analyse and interpret workflow requirements.
• Research required data.
• Propose workflow solutions based on requirements.
• Ability to effectively collaborate with cross-functional teams.
• Critical thinker with good problem-solving ability.
• Team player with strong time management.
• Great interpersonal and communication skills.
• Manages the needs of diverse stakeholders.
• Facilitates win-win situations and resolves conflicts effectively.
• Interacts well with people from different backgrounds and work styles.
• Engages colleagues to optimise performance.
• Tailors messages to the audience and invites diverse viewpoints.
• Listens and asks questions to ensure understanding.
• Conveys relevant information candidly and timely.
• Aims for high customer satisfaction.
• Analyses data to drive decisions.

Responsibilities

• Participate in system review activities and product workflow requirements.
• Develop, analyse, prioritise, and organise requirement specifications, data mapping, diagrams, and flowcharts for developers and testers.
• Field functionality-related questions with the configuration and Product Solutions team.
• Translate business requirements into implementation specifications.
• Map legacy workflows to the Common Workflow Standard for business alignment.
• Support workflow-related requests and processes.
• Track product-related queries to completeness and provide recommendations.
• Ensure effective request management and change controls.
• Assist Product Solutions team with various activities.
• Perform duties with moderate to low supervision.
• Coordinate with technology and portfolio teams on delivering functional solutions.
• Provide hands-on support with planning, scheduling, configuration, media- and data-related activities.
• Work with users to triage requests following a defined process.
• Collaborate with leadership on new initiatives.

Skills

Data workflows understanding

Analyze workflow requirements

Data research

Propose workflow solutions

Cross-functional collaboration

Critical thinking

Team player

Time management

Interpersonal communication

Stakeholder management

Conflict resolution

Audience tailored communication

Diverse viewpoints incorporation

Proactive information sharing

Customer satisfaction focus

Data-driven decision making

Job description

The Walt Disney Company in London is seeking a Product Solutions Engineer to review, enhance, and support the Broadcast Management Systems and Air-Time-Sales workflows. You will work with cross-functional teams to map requirements to the Product Solutions roadmap and ensure timely delivery.

Based in our London Hammersmith office, you’ll work four days a week in the office with one remote day. You will collaborate with internal users and vendors to implement effective workflow solutions.