Production Solution Engineer

The Walt Disney Company; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

25 days leave

Private medical insurance

Dental care

Free Park Entry

Disney Discounts

Parental leave

ERGs: Disney Mosaic

Job summary

The Walt Disney Company in London is seeking a Product Solutions Engineer to review, enhance and support the TWDC Broadcast Management Systems, Air-Time-Sales workflows and ancillary media applications. This role will work with the Product Solutions team to implement workflow solutions that meet business needs and timelines.

London Hammersmith office four days a week with one remote day. You will prioritise features, coordinate with internal teams and third-party vendors, and ensure deliverables

Qualifications

• Understand data structures within applications and workflows.
• Analyse and interpret workflow requirements.
• Propose workflow solutions based on requirements.
• Collaborate with cross-functional teams to map legacy workflows to standards.
• Translate business requirements into actionable specifications.
• Support prioritisation and planning activities within the team.
• Manage multiple stakeholders and timelines effectively.
• Communicate clearly with internal users and vendors.

Responsibilities

• Participate in system review activities and product workflow requirements.
• Develop and organise requirement specifications, data mappings, diagrams, and flowcharts for developers and testers.
• Work with the configuration and Product Solutions team to field functionality-related questions.
• Translate business requirements into specifications for implementation.
• Map legacy workflows to the Common Workflow Standard to drive business alignment.
• Support Engineers with workflow-related requests and processes.
• Track product-related queries to completion and provide recommendations.
• Coordinate delivery with technology and portfolio teams for functional solutions.
• Provide hands-on support with planning, scheduling, configuration, and data-related activities.

Skills

Data workflow analysis

Cross-functional collaboration

Requirements analysis

Problem solving

Communication skills

Stakeholder management

Time management

Attention to detail

Job description

About The Role & Team

Disney Entertainment & ESPN Technology (DEE) brings together the Company’s best-in-class product, technology, and commercialization teams together into one global organization. DEE is responsible for the P&L management and all distribution, network and engineering operations, sales, advertising, data,

About The Role & Team

Disney Entertainment & ESPN Technology (DEE) brings together the Company’s best-in-class product, technology, and commercialization teams together into one global organization. DEE is responsible for the P&L management and all distribution, network and engineering operations, sales, advertising, data,

and certain key technology functions worldwide for the Company's content engines. DEE also manages operations of the Company's streaming services including Disney+, Hulu, ESPN+ and Disney+ HotStar; and domestic broadcast and cable television networks.

As an integral member of our Product Solutions team, the Product Solutions Engineer is responsible for the review, enhancement and support of the TWDC Broadcast Management Systems, Air-Time-Sales workflows and ancillary media applications. This role will work alongside the Product Solution Engineers within the team to implement workflow solutions that meet business needs and expectations. Using their skills and experience they will support the Product Solutions Team with planning activities as well as successful execution of projects and deliverables. The role will provide assistance to the Product Solutions team with the prioritisation and implementation of features within specific timelines. They will work with internal teams, users and third-party vendors to ensure deliverables are in line with the Product Solutions roadmap and overall department strategy.

This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.

Values

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What You Will Do

• Participate in system review activities and product workflow requirements
• Develop, analyse, prioritize, and organise requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
• Work with the configuration and Product Solutions team to field functionality‑related questions
• Translate business requirements into specifications that will be used for implementation
• Participate with other Product Solutions specialists to understand how to map legacy workflows to the existing Common Workflow Standard in order to drive business alignment
• Support the Product Solution Engineers with workflow‑related requests and processes
• Track product‑related queries to completeness and provide recommendations
• Ensure effective request management and change controls
• Provide assistance to the Product Solutions team with different activities
• Perform duties with moderate to low supervision
• Coordinate with technology and portfolio teams the delivery of functional solutions
• Provide hands‑on support with planning, scheduling, configuration, media‑ and data‑related activities (full training and support will be provided)
• Work with the userbase on triaging requests following a designated process
• Collaborate with leadership team on requirements and new initiatives within the business

Required Qualifications & Skills

• Basic understanding of data structures within applications and workflows
• Analyse and interpret workflow requirements
• Research required data
• Propose workflow solutions based on requirements
• Ability to effectively collaborate with cross‑functional teams
• Critical thinker and problem‑solving ability
• Team player
• Strong time management skills
• Great interpersonal and communication skills
• Manages the needs of diverse stakeholders.
• Facilitates win‑win situations.
• Resolves conflicts effectively.
• Interacts well with people who have different backgrounds and work styles
• Engages colleagues across the organisation to optimise performance
• Tailors messages appropriately to the audience.
• Invites diverse points of view.
• Listens and asks questions to ensure understanding.
• Conveys relevant information in a candid and timely manner
• Achieves high levels of customer satisfaction.
• Analyses problems effectively and takes action to resolve.
• Keeps commitments.
• Analyses data and information to drive decisions

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.