Production Solution Engineer

Disney Cruise Line - The Walt Disney Company; Greater London; Hybrid; Confidential; Full time

Benefits offered by this job

Annual leave 25 days

Private medical & dental care

Free park entry

Disney discounts

Parental leave

ERGs

Job summary

The Walt Disney Company in London is seeking a Product Solutions Engineer to review, enhance, and support the Broadcast Management Systems and Air-Time-Sales workflows. You will work with cross-functional teams to map requirements to the Product Solutions roadmap and ensure timely delivery.

Based in our London Hammersmith office, you’ll work four days a week in the office with one remote day. You will collaborate with internal users and vendors to implement effective workflow solutions.

Qualifications

• Basic understanding of data structures within applications and workflows.
• Analyse and interpret workflow requirements.
• Research required data.
• Propose workflow solutions based on requirements.
• Ability to effectively collaborate with cross-functional teams.
• Critical thinker with good problem-solving ability.
• Team player with strong time management.
• Great interpersonal and communication skills.
• Manages the needs of diverse stakeholders.
• Facilitates win-win situations and resolves conflicts effectively.
• Interacts well with people from different backgrounds and work styles.
• Engages colleagues to optimise performance.
• Tailors messages to the audience and invites diverse viewpoints.
• Listens and asks questions to ensure understanding.
• Conveys relevant information candidly and timely.
• Aims for high customer satisfaction.
• Analyses data to drive decisions.

Responsibilities

• Participate in system review activities and product workflow requirements.
• Develop, analyse, prioritise, and organise requirement specifications, data mapping, diagrams, and flowcharts for developers and testers.
• Field functionality-related questions with the configuration and Product Solutions team.
• Translate business requirements into implementation specifications.
• Map legacy workflows to the Common Workflow Standard for business alignment.
• Support workflow-related requests and processes.
• Track product-related queries to completeness and provide recommendations.
• Ensure effective request management and change controls.
• Assist Product Solutions team with various activities.
• Perform duties with moderate to low supervision.
• Coordinate with technology and portfolio teams on delivering functional solutions.
• Provide hands-on support with planning, scheduling, configuration, media- and data-related activities.
• Work with users to triage requests following a defined process.
• Collaborate with leadership on new initiatives.

Skills

Data workflows understanding

Analyze workflow requirements

Data research

Propose workflow solutions

Cross-functional collaboration

Critical thinking

Team player

Time management

Interpersonal communication

Stakeholder management

Conflict resolution

Audience tailored communication

Diverse viewpoints incorporation

Proactive information sharing

Customer satisfaction focus

Data-driven decision making

Job description

About the Role & Team

Disney Entertainment & ESPN Technology (DEE) brings together the Company’s best-in-class product,technology, and commercialization teams together into one global organization. DEEis responsible for the P&L management and all distribution, network and engineering operations, sales, advertising, data, and certain key technology functions worldwide for the Company's content engines. DEE also manages operations of the Company's streaming services including Disney+, Hulu, ESPN+and Disney+HotStar; and domestic broadcast and cable television networks.

As an integral member of our Product Solutions team, the Product Solutions Engineer is responsible for the review,enhancementand support of the TWDC Broadcast Management Systems, Air-Time-Sales workflows and ancillary media applications. This role will work alongside the Product Solution Engineers within the team to implement workflow solutions that meet business needs and expectations. Using their skills and experience they will support the Product Solutions Team with planning activities as well as successful execution of projects and deliverables. The role willprovide assistance to the Product Solutions team with the prioritisation and implementation of features within specific timelines. They will work with internal teams,usersand third-party vendors to ensure deliverables are in line with the Product Solutions roadmap and overall department strategy.

This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.

Values

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What You Will Do

• Participate in system review activities and product workflow requirements
• Develop, analyse, prioritize, and organise requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
• Work with the configuration and Product Solutions team to field functionality-related questions
• Translate business requirements into specifications that will be used for implementation
• Participate with other Product Solutions specialists to understand how to map legacy workflows to the existing Common Workflow Standard in order to drive business alignment
• Support the Product Solution Engineers with workflow-related requests and processes
• Track product-related queries to completeness and provide recommendations
• Ensure effective request management and change controls
• Provide assistance to the Product Solutions team with different activities
• Perform duties with moderate to low supervision
• Coordinate with technology and portfolio teams the delivery of functional solutions
• Provide hands‑on support with planning, scheduling, configuration, media- and data-related activities (full training and support will be provided)
• Work with the userbase on triaging requests following a designated process
• Collaborate with leadership team on requirements and new initiatives within the business

Required Qualifications & Skills

• Basic understanding of data structures within applications and workflows
• Analyse and interpret workflow requirements
• Research required data
• Propose workflow solutions based on requirements
• Ability to effectively collaborate with cross-functional teams
• Critical thinker and problem‑solving ability
• Team player
• Strong time management skills
• Great interpersonal and communication skills
• Manages the needs of diverse stakeholders.
• Facilitates win‑win situations.
• Resolves conflicts effectively.
• Interacts well with people who have different backgrounds and work styles
• Engages colleagues across the organisation to optimise performance
• Tailors messages appropriately to the audience.
• Invites diverse points of view.
• Listens and asks questions to ensure understanding.
• Conveys relevant information in a candid and timely manner
• Achieves high levels of customer satisfaction.
• Analyses problems effectively and takes action to resolve.
• Keeps commitments.
• Analyses data and information to drive decisions

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.