Breast Screening Reception & Admin Assistant

Buckinghamshire Healthcare Nhs Trust; High Wycombe; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

Buckinghamshire Healthcare NHS Trust is seeking an administrator to join the Breast Screening Programme and the symptomatic breast imaging service in Aylesbury & Wycombe. You will be the first point of contact for patients and visitors at the busy reception desk and in the Admin Office.

The role requires excellent communication, strong IT skills, attention to detail and the ability to multitask and work as part of a team in a demanding NHS environment. Training and development are provided.

Qualifications

• Experience of dealing with patients/customers face to face and by phone.
• Use and application of computers.
• Basic knowledge of medical terminology.
• Database entry experience.

Responsabilités

• Act as first point of contact for telephone and in-person reception duties.
• Use the national breast screening system to arrange/change appointments.
• Where needed, liaise with a senior staff member to facilitate suitable appointments.
• Monitor appointment slot availability and report shortages to the Office Manager.
• Adjust allocated timeslots to accommodate clients with special needs.
• Enter demographic changes and recall results into the national database per Quality Management System.

Connaissances

Customer service

Communication skills

Organised / multitask

Computer literacy

Formation

GCSE or equivalent

Customer Service NVQ Level 2 or equivalent

Description du poste

Buckinghamshire Healthcare NHS Trust is seeking an administrator to join the Breast Screening Programme and the symptomatic breast imaging service in Aylesbury & Wycombe. You will be the first point of contact for patients and visitors at the busy reception desk and in the Admin Office.

The role requires excellent communication, strong IT skills, attention to detail and the ability to multitask and work as part of a team in a demanding NHS environment. Training and development are provided.