Breakfast Supervisor

The Midland Hotel; Cheltenham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join The Midland Hotel as a Food & Beverage Supervisor and play a key role in delivering exceptional guest experiences. Collaborate with your team to manage operations, inspire staff, and lead events in a lively hospitality environment. Enjoy a range of employee benefits and opportunities for progression within the growing Leonardo Hotels community.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Wellbeing Support

Ongoing job-related training programmes

Qualifications

• Exceptional leadership skills required.
• Experience in hospitality preferred.
• Ability to provide excellent guest care.

Responsibilities

• Support daily operations and supervise service delivery.
• Train and coach new team members.
• Create memorable experiences for guests.

Skills

Leadership

Hospitality

Creativity

Job description

Be Yourself– Be a Champion for Your Team – Be Leonardo

You’ll be the backbone of the team as Food & Beverage Supervisor, as you’ll be working with your Head of Department to motivate the team, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be there for the team on the floor, showing exceptional leadership skills to maintain positivity over busy times and inspire excellent guest care.

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If you’re our ideal Food and Beverage Supervisor, you will:

• Be yourself!
• Support the Food and Beverage Manager to manage daily operations and supervise service delivery
• Help to meet and exceed guests’ expectations by offering exceptional hospitality
• Support with the training and coaching of new team members
• Be creative and bring ideas to the table
• Lead by example! Don’t forget to let your personality shine through
• Support with the delivery of events to help create those “wow” moments

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Supervisor and team leader! Our Supervisors hold key roles in supporting team members and Heads of Department every day. Our “NEW Team Coach” workshop and “Guest Care” training can really support you in your role, and if the time is right our “Insights Trainee Manager Programme” will help develop you into management as a Duty Manager. The programmes develop your knowledge and expertiseat Leonardo Hotels, and with our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!