F&B Supervisor

Cairn Group Hotel; Newcastle upon Tyne; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Discounted stays

Food & beverage discounts

Spa and leisure discounts

Career development programmes

Long service awards

Employee assistance programme

Health care

Wellbeing resources

Development opportunities

Job summary

Cairn Group is seeking motivated Supervisors for Holiday Inn Newcastle – Jesmond to help lead our operational teams and ensure exceptional guest experiences in a bustling hotel setting.

You'll support daily service delivery, coach staff, coordinate shifts and workloads, and resolve guest queries with professionalism while driving service standards across the team.

Qualifications

• Experience in hospitality or customer-facing environment.
• Ability to lead by example and coach team members.
• Strong organisation and prioritisation skills.

Responsibilities

• Support day-to-day operation of the department and ensure smooth service delivery.
• Lead by example and maintain high guest service standards.
• Coach and support team members across each shift.
• Coordinate workloads and daily activities.
• Resolve guest queries effectively and professionally.
• Drive performance and service standards.

Skills

Hospitality leadership

Guest service

Team supervision

Shift coordination

Job description

Join Cairn Group – Where People Drive Hospitality Forward, Together At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people.

We're looking for motivated and customer-focused Supervisors to help lead our operational teams.

Whether you're supporting service delivery, coordinating shifts, coaching team members or ensuring standards are consistently achieved, you'll play an important role in helping deliver exceptional hospitality experiences for our guests.

Making Every Moment Matter Every day is different, but every day you'll have the opportunity to make a positive impact.

You will:

Support the day-to-day operation of the department and ensure smooth service delivery.

Lead by example, maintaining high standards of guest service and operational excellence.

Provide guidance, coaching and support to team members throughout each shift.

Assist with organising workloads, delegating tasks and coordinating daily activities.

Help resolve guest queries and operational challenges effectively and professionally.

Contribute to the success of the wider team by driving performance, engagement and service standards.

Bring Your Personality. We'll Help You Build Your Career.

We're looking for people who:

Have previous experience in a hospitality or customer-facing environment.

Lead with positivity and set a strong example for others.

Are organised, dependable and able to prioritise effectively.

Enjoy supporting, developing and motivating team members.

Work collaboratively and communicate confidently with colleagues and guests.

Are eager to develop their leadership skills and grow their hospitality career.

Why Cairn Group?

Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose. What you'll enjoy as part of the team At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us. As part of the Cairn team, you'll enjoy:

Discounted stays across our hotels and venues

Food, beverage, spa and leisure discounts

Access to retail, entertainment and lifestyle discounts

Leadership and career development programmes

Long service awards recognising your commitment and contribution

Employee Assistance Programme offering confidential support whenever you need it

Health Care Cash Plan

Wellbeing resources and support

Opportunities to develop and progress across our diverse hospitality portfolio

We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're building your leadership experience or taking the next step in your hospitality career, Cairn Group offers the opportunity to develop with purpose, alongside a team that's stronger together. About Holiday Inn Jesmond

Holiday Inn Newcastle – Jesmond is a four-star hotel on Jesmond Road, less than a mile from Newcastle city centre and just a short walk from Jesmond Metro station. The hotel features a modern open lounge, Zio’s Bar & Grill and flexible meeting and event spaces, welcoming both business and leisure guests visiting Newcastle and Jesmond.

Join us and help lead the teams that deliver exceptional hospitality.