Breakfast Manager

Eastlands Venue Services Limited; Manchester; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Private Medical Insurance

Group Life Assurance

Birthday Day Off

Complimentary Meals on Shift

Employee Assistance Programme

Company Pension Scheme

Generous Holiday Allowance

Career Development Opportunities

Job summary

Eastlands Venue Services Limited is seeking a Breakfast Manager to lead the day-to-day breakfast operation and uphold exceptional service standards for guests at Medlock Square. You will be hands-on during service, guiding the team and coordinating between front of house and kitchen to ensure a premium breakfast experience.

As a key leader, you will drive guest satisfaction, support labour planning, and maintain spotless safety and hygiene practices across the breakfast period in a fast-paced

Qualifications

• Experience in supervision or management within hospitality, food & beverage, or restaurant operations
• Strong leadership and team management skills
• Good understanding of health & safety, food hygiene and allergen requirements

Responsibilities

• Lead the breakfast operation to deliver a seamless guest experience.
• Coordinate service delivery between front and back of house; oversee prep and service areas.
• Coach, develop and onboard breakfast team to build a high-performing, guest-focused team.
• Ensure compliance with food safety, allergen controls, cash handling and audit requirements.

Skills

Hospitality leadership

Breakfast operations

Guest service excellence

Fast-paced service

Health & safety knowledge

Team motivation

Education

Food Hygiene Certificate (Level 2)

Tools

EPOS systems

Property/Restaurant management software

Job description

Medlock Square marks a bold new chapter in the evolution of the Etihad Campus - a vibrant, year-round destination for culture, leisure and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co-op Live arena.

Named after the River Medlock that runs beneath the site, the development celebrates Manchester’s industrial heritage while shaping its next era of city-defining experiences.

At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and all-day dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences, Medlock Square will deliver high-quality hospitality all week long and across the events calendar.

About The Role

As Breakfast Manager, you'll lead the day-to-day breakfast operation, ensuring exceptional service standards, efficient delivery, and a memorable guest experience for every customer.

This is a hands-on leadership role where you'll be visible throughout service, supporting the team, coordinating operations between front and back of house, and ensuring the breakfast offering is delivered to the highest standards.

You'll play a key part in driving guest satisfaction, developing team capability, and maintaining operational excellence during one of the hotel's most important service periods.

You Will Be Responsible For

Service & Operations: Lead the breakfast operation to ensure a seamless and welcoming experience for all guests. Coordinate service delivery, oversee preparation and service areas, manage restaurant bookings, and ensure breakfast and room service standards are consistently achieved. Work closely with the kitchen team to maintain product availability and service efficiency throughout the breakfast period.

Team Leadership & Development: Lead, motivate, and support the breakfast team to deliver exceptional service standards. Conduct daily briefings, allocate responsibilities effectively, oversee onboarding and training of new team members, and provide ongoing coaching to build a confident, engaged, and high-performing team.

Guest Experience & Commercial Performance: Champion outstanding customer service by anticipating guest needs and responding promptly to feedback. Monitor customer satisfaction, address service issues effectively, ensure accurate charging procedures, and support labour planning through efficient scheduling based on business demand.

Compliance & Operational Standards: Ensure compliance with food safety, allergen, health & safety, licensing, and company procedures. Maintain safe working practices, promote cleanliness and presentation standards, ensure correct cash handling procedures are followed, and support all audit and regulatory requirements.

Skills, Knowledge & Expertise

Essential

• Experience in a supervisory or management role within hospitality, food & beverage, or restaurant operations
• Strong leadership and team management skills
• Passion for delivering exceptional guest experiences
• Experience working in a fast-paced service environment
• Strong organisational, communication, and problem-solving skills
• Good understanding of health & safety, food hygiene, and allergen requirements
• Ability to manage and motivate teams to achieve service excellence

Desirable

• Experience managing breakfast or multi-service restaurant operations within a hotel environment
• Food Hygiene Certificate (Level 2 or above)
• Experience of rota planning and labour management
• Knowledge of hotel reservation, EPOS, or property management systems
• Experience analysing customer feedback and implementing service improvements

Why Join Us?

• Private Medical Insurance (Vitality) - including Virtual GP access and rewards
• Group Life Assurance - 4x salary paid to your nominated beneficiary
• Birthday Day Off - an extra day to celebrate
• Complimentary Meals on Shift - breakfast, lunch, fruit and hot drinks
• Employee Assistance Programme & Wellbeing Platform - including counselling support
• Company Pension Scheme
• Generous Holiday Allowance - plus bank holidays
• Career Development Opportunities - with progression across the campus