Brasserie Supervisor

Recruit Genie; England; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Learning platform access

Health & wellbeing platform

Health care cash plan

Staff discounts on food, accommodation

Spa discounts

Refer a Friend £1,000

Hotel group discounted rates

Free staff meals and parking

Job summary

Sopwell House in Hertfordshire is seeking a Brasserie Supervisor for a full-time, on-site role. You will lead service on the floor, manage shifts, and coach the team to deliver exceptional guest experiences.

With strong F&B knowledge and confident use of Micros POS, you will drive upselling, handle banking and reporting, and uphold high standards of service in a luxury country house setting.

Qualifications

• Previous experience in a brasserie, restaurant or bar supervisory role.
• Strong food and beverage product knowledge.
• Confidence using POS systems, including management and reporting functions.
• Excellent leadership and organisational skills.
• Guest-focused, hands-on approach with a positive attitude.
• Flexibility to work evenings and weekends.

Responsibilities

• Provide guests and visitors with an efficient, personal service, leading by example on the floor.
• Lead, organise and manage service shifts in line with hotel standards.
• Demonstrate advanced food & beverage knowledge, guiding the team on menu and wine recommendations.
• Oversee Micros POS management functions and reporting.
• Take a lead role in opening and closing procedures, banking and cashiering.
• Take a positive approach to upselling to help meet and exceed revenue targets.
• Support and coach colleagues, maintaining high team focus and cooperation.
• Handle guest feedback and take appropriate action to resolve any issues.

Skills

Leadership

F&B knowledge

POS systems

Organisational skills

Guest-focused service

Flexible hours

Tools

Micros POS

Job description

Brasserie Supervisor

Full-time position

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious 5 star, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We're proud to be a place where exceptional service is delivered with warmth, pride and purpose.

At Sopwell House, we live by our Vision, Purpose and Values.

We are dedicated to creating a world of 'Perfect Contentment' for both our team members and guests alike, 'Spreading kindness one act at a time' along the way. Our team pride themselves on 'Performing with Drive and Serving with Soul' in everything we do.

Your role in our family:

• Provide guests and visitors with an efficient, personal service, leading by example on the floor
• Lead, organise and manage service shifts in line with hotel standards
• Demonstrate advanced food & beverage knowledge, guiding the team on menu and wine recommendations
• Oversee Micros POS management functions and reporting
• Take a lead role in opening and closing procedures, banking and cashiering
• Take a positive approach to upselling to help meet and exceed revenue targets
• Support and coach colleagues, maintaining high team focus and cooperation
• Handle guest feedback and take appropriate action to resolve any issues

What we're looking for

• Previous experience in a brasserie, restaurant or bar supervisory role
• Strong food & beverage product knowledge
• Confidence using POS systems, including management and reporting functions
• Excellent leadership and organisational skills
• A guest-focused, hands-on approach with a positive attitude
• Flexibility to work evenings and weekends

The best bit:

• Learning and Development: Access our digital learning platform, and various courses to enhance your knowledge and skills
• Health & Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Health care cash plans: take advantage of our Health Care cash plan benefits, including 24-hours access to a GP.
• Discounted food and beverage, accommodation and spa for you and your family
• Discounts on Spa treatments and Spa days in our award-winning Cottonmill Spa
• Discount on Spa products
• Refer a Friend Scheme: earn up to £1,000 referral fee when you recommend someone to work with us
• Preferred Hotel Group discounted global hotel rates
• Free staff meals and parking

Equal Opportunities

We're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail]

Right to Work

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.

Next Steps

If you're shortlisted, we'll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we've found the right person.