Brand Specialist - Tatcha - Selfridges / Trafford Centre

Prestige UK Hub; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent beauty brand is looking for a passionate Brand Specialist to join their team in Manchester. This role involves promoting products in Selfridges and Trafford Centre while achieving ambitious sales targets. Candidates should have strong sales experience, excellent product knowledge, and a team-first attitude. You will be responsible for delivering exceptional customer service and planning in-store activities that drive sales and enhance the customer experience. Join in a dynamic environment and help build lasting customer relationships.

Qualifications

• Proven experience in sales with a track record of achieving targets.
• Experience in FMCG and beauty/skincare is advantageous.
• Strong interpersonal, numeracy, and organizational skills.

Responsibilities

• Promote and demonstrate the brand to customers in-store.
• Achieve sales targets while providing exceptional service.
• Plan and execute in-store training and events.

Skills

Sales knowledge

Customer service

Teamwork

Interpersonal skills

Organizational skills

Job description

Brand Specialist - Tatcha - Selfridges/Trafford Centre

Job Title: Tatcha Brand Specialist (Field Sales Representative)

Responsible to: Head of Retail North, Ireland & UK Independents

Location: Manchester - Selfridges, Trafford Centre. This role will also include travel to Space NK in Liverpool and Leeds.

Business context

Tatcha was founded in 2009 by Vicky Tsai who unexpectedly found herself in Kyoto, where she encountered a culture of harmony, beauty, and well-being that healed her from skin to soul. Every Tatcha formula is crafted at the Tatcha Institute in Tokyo, where leading scientists innovate within tradition: balancing timeless Japanese botanicals with proven clinical ingredients to work with skin, not against it.

Main Responsibilities:

We have an exciting opportunity to hire an ambitious, passionate sales driven Brand Specialist to work on Tatcha in Selfridges Trafford. You will promote, demonstrate, and communicate to customers the brand in Selfridges, this will include ambitious retail sales targets.

You will show passion for providing exceptional service and demonstrate excellent product and brand knowledge whilst being self‑motivated and able to work as a team player, you will be a role model in delivering the brand customer journey. You will deliver exceptional service‑led customer consultations to maximise sales opportunities.

The Brand Specialist will also plan and execute in‑store trainings and events, whilst highlighting stock challenges to your Line Manager and ensure a full SKU profile is always available.

• Achieving sales targets whilst developing and embedding a premium customer service and building customer loyalty.
• Increase counter/Account productivity to meet a min AUS 2.0 & AVS £65.
• Have a desire to learn fundamental product knowledge including (features, benefits, usage) and application techniques to provide the best results for the customer, convey passion and master brand storytelling.
• Traffic stop and share our brand icons.
• Maintain the counter/store quality and merchandising including appearance and cleanliness of counter/display, ensure merchandising is to planogram and completing a stock audit for full stock availability and reporting out of stocks with your line manager and in‑store teams.
• Submit daily and weekly reports to your Line Manager.
• Develop positive relationships with department store floor managers and head office.
• Maintain a strong knowledge of skincare and beauty trends.
• Bring new ideas to the business to maximise sales and hit targets.
• Arrange store activity and dual sites (as agreed with line manager) where possible to drive sales and footfall.
• Prepare and execute exciting events in store which result in contribution to sales targets.
• Use technical knowledge and selling skills to influence customers and assist them in choosing the right products to ensure their continued loyalty.
• Proactively identify challenges with a solution‑driven attitude.
• Ensure high merchandising standards are maintained e.g. planograms adhered to, testers available and clean and in‑date, POS on shelf, pricing tickets in situ.
• Manage samples effectively when available in store.
• Proven experience in sales and achieving/exceeding targets.
• Evidence of growing accounts.
• Selling in FMCG and beauty/skin‑care experience would be advantageous.
• Strong interpersonal, numeracy and organisational skills.
• Excellent team player.
• Proactive and self‑motivated.
• Working hours to meet peak trade requirements (Tuesday to Saturday).
• Winning Behaviours: Care Deeply, Consumer Experience, Problem Solving.

As an equal opportunities’ employer, Unilever Prestige Hub Brands: REN/Murad/Kate Somerville/Living Proof/Tatcha is committed to the equal treatment of all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. In particular, we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Unilever Prestige Hub Brands/REN/Tatcha/Murad/Kate Somerville/Living Proof.