Department Manager - Accessories

Selfridges & Co; Birmingham; On-site; GBP 40,000 - 52,000; Full time

Job summary

Selfridges & Co in Birmingham is seeking a commercially minded leader to own the bought and concession department and strategy, including payroll, identifying opportunities and risks from market trends and competitor insights.

You will coach and motivate the team to exceed sales targets, manage stock loss, work with VM and B&M to improve visual presentation, and ensure compliance with trading standards and health and safety. This full-time role requires flexible availability Monday to Sunday.

Job description

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Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights

Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise

Motivate the team to exceed sales targets by developing skills in product knowledge, cross categoryselling, after sales service and awareness of other services within Selfridges

Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available

Act upon information and feedback from across the businesse.gspotlight, engagement survey andteam member feedback to name a few

Ensure that the department is fully compliant with trading standards, health and safety legislation andall store operating procedures

Achieve stock loss KPI through effective management of procedures, stockless action plan and teammember training

Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding andrelay customer feedback, including best and worst sellers

Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements

A bit about you:

Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance

Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together

A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities

A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike

A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change

Adaptable. Prioritising is one of your skills and you know how to keep you team calm and focused intimes of change

Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success

An example of our values, a trusted and respected colleague

This is a Full Time (37.5 hour) contract, requiring fully flexible availability Monday - Sunday to accommodate scheduling.

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business