Brand Specialist (Supervisor) - Luxury Designer Accessories

Selfridges; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury retailer, Selfridges, is seeking a Brand Specialist (Supervisor) for their Designer Accessories department in London. This role requires exceptional customer service skills, the ability to motivate others, and a strong sales focus. Ideal candidates will have a passion for luxury brands and an aptitude for training and team collaboration. If you are customer-oriented and ready for a dynamic role in a prestigious environment, this opportunity is for you.

Qualifications

• Strong customer service and sales skills.
• Ability to deliver brand training and motivate team.
• Curiosity and data-driven mindset for sales targets.

Responsibilities

• Deliver exceptional service and manage customer complaints.
• Motivate colleagues and share brand knowledge.
• Build and maintain customer relationships for sales.

Skills

Customer Service

Communication

Sales Expertise

Collaboration

Job description

Social network you want to login/join with:

Brand Specialist (Supervisor) - Luxury Designer Accessories, London

col-narrow-left

Client:

Selfridges

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

6d7a16ac5c2e

Job Views:

9

Posted:

22.06.2025

Expiry Date:

06.08.2025

col-wide

Job Description:

Brand Specialist (Supervisor) - Luxury Designer Accessories

Job Introduction

As Brand Specialist you will:

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
• Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day.A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Build and develop your own client base.Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

A bit about you:

• All over the numbers.You will be set sales, CRM, and NPS targets…to name a few.So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more
• A great communicator.Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
• Well informed. You will make it your business to know what our competitors are up to
• Known to be a sales and service expert
• Collaborative.Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
• Approachable.You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
• A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
• An example of our values, a trusted and respected colleague

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.