Brand Specialist (Supervisor) - Mens Denim

Selfridges; England; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Zusammenfassung

Selfridges in the Mens Denim department is seeking a Brand Specialist (Supervisor) to inspire teams, share product knowledge and deliver exceptional service to customers.

You will train colleagues on brand stories, maintain stock and standards, handle customer feedback, and adapt to daily challenges in a busy retail environment while driving sales and customer loyalty.

Qualifikationen

• All over the numbers. You will be set sales, CRM, and NPS targets…to name a few.
• A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
• Well informed. You will make it your business to know what our competitors are up to.
• Known to be a sales and service expert
• Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
• Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support

Aufgaben

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
• Excite and motivate other colleagues in your department by sharing brand stories, product exclusives and training to drive sales.
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to challenges that vary from day to day; you may work on different departments, bringing service excellence and collaboration
• Build and develop your own client base; use exceptional service to nurture customer relationships maintained through personal service
• Replenish stock and maintain Selfridges standards, acting as a trusted, respected leader in the store

Jobbeschreibung

Brand Specialist (Supervisor) - Mens Denim

Job Introduction

As Brand Specialist you will:

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
• Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

A bit about you:

• All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more
• A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
• Well informed. You will make it your business to know what our competitors are up to
• Known to be a sales and service expert
• Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
• Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
• A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
• An example of our values, a trusted and respected colleague

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.

Selfridges