Brand Specialist - Sacai

Dover Street Market; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in luxury retail is seeking an experienced Brand Specialist to enhance customer relationships and drive sales. The role involves delivering exceptional service, managing key client accounts, and collaborating with the team to maintain store operations. The ideal candidate is motivated, organized, and has experience in high-end retail. Attractive benefits include generous holidays, employee discounts, and professional development opportunities.

Benefits

20 days holiday plus Bank Holidays

Generous clothing allowance

Up to 60% employee discount

50% discount on all Rose Bakery food and drink

Access to Retail Trust

24/7 access to VirtualGP service

Cyclescheme and Eyecare Vouchers

Qualifications

• At least 2 years of experience in high-end/luxury retail.
• Understanding of Dover Street Market’s consumer base and sub-brands.

Responsibilities

• Deliver exceptional customer service and drive sales.
• Manage a customer book of key clients and VIPs.
• Collaborate with the Visual Merchandiser.

Skills

Customer Service

Sales

Multitasking

Teamwork

Education

Training in clienteling and sales development

Tools

Retail Pro

Job description

We are seeking an experienced Brand Specialist to join the team at Dover Street Market - Second Floor

We are looking for a involves cultivating and maintaining relationships with clients both in-store and internationally. You will introduce Dover Street Market to your existing clientele, offering unparalleled customer service to meet and exceed the company’s financial targets.

Key Responsibilities:

Customer Service and Sales:

• Deliver exceptional customer service at all times.
• Drive sales and provide personalized shopping and styling experiences.
• Maintain and update the customer database.
• Stay informed on trends and advise customers on stock availability.
• Manage a customer book of key clients and VIPs.
• Support staff training and in-store presentations.
• Collaborate with the Visual Merchandiser to enhance the store’s visual appeal.

Stock and Brand Management:

• Act as a passionate Brand Ambassador.
• Ensure stock is replenished and stock areas are tidy.
• Conduct regular stock checks.
• Participate in bi-weekly stock deliveries.

Key Objectives:

• Ensure seamless store operations and top-tier customer service.
• Meet individual and seasonal sales targets.
• Maintain comprehensive knowledge of stock and stockrooms.
• Foster a service-driven environment that values teamwork and collaborative selling.

The Ideal Candidate

Attitude:

• Highly motivated and professional, able to converse at all levels.
• Energetic, self-motivated, and organized.
• Flexible and approachable, with a willingness to work hard and drive the business forward.
• Capable of multitasking and prioritizing effectively.

Skills:

• At least 2 years of experience in high-end/luxury retail
• Understanding of Dover Street Market’s consumer base and sub-brands.
• Experience with similar brands is beneficial.
• A client book of potential new business.
• Beneficial training in clienteling and sales development.
• Language skills and knowledge of Retail Pro are advantageous.

What We Offer

• 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days.
• Generous clothing allowance.
• Up to 60% employee discount.
• 50% discount on all Rose Bakery food and drink.
• Access to Retail Trust, our Employee Assistance Programme.
• 24/7 access to our VirtualGP service.
• Cyclescheme and Eyecare Vouchers.

Equal Opportunity

We celebrate the diversity of our workforce, which makes us unique, creative, and connected. As an equal opportunity employer, we ensure fair treatment for all candidates and employees. We welcome people from all walks of life and strive to make everyone feel they belong. We regularly review our recruitment and onboarding processes to be as inclusive as possible. We respect everyone’s stories and celebrate our differences.