Brand Specialist (Supervisor) - Ganni, Womenswear 3rd Floor (Full-time)

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Brand Specialist to enhance customer experiences and drive sales in a dynamic retail environment. This role involves delivering exceptional service, sharing product knowledge, and motivating colleagues through effective training. The ideal candidate will be driven by sales targets, possess excellent communication skills, and be flexible in adapting to daily challenges. Join a collaborative team and make a significant impact by nurturing customer relationships and maintaining high retail standards. If you are passionate about products and eager to learn, this opportunity is perfect for you.

Qualifications

• Driven by sales targets with a strong focus on customer service.
• Great communicator with a passion for products and brand training.

Responsibilities

• Deliver exceptional service and manage customer complaints effectively.
• Motivate colleagues and drive sales through training and brand knowledge.

Skills

Sales expertise

Customer relationship management (CRM)

Communication skills

Flexibility

Education

Experience in retail or brand management

Job description

Social network you want to login/join with:

Brand Specialist (Supervisor) - Ganni, Womenswear 3rd Floor (Full-time), London

Client:

Selfridges

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

546788e2fe08

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

As a Brand Specialist, you will:

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience, and effectively managing complaints when they arise.
• Excite and motivate colleagues by sharing knowledge of the brand, communicating stories of newness, product exclusives, and other information to drive sales through training.
• Take responsibility for tasks beyond role expectations, identify opportunities to improve business, customer service, and retail standards.
• Follow health and safety procedures and security protocols, actively preventing stock loss.
• Adapt to daily challenges with flexibility, potentially working across different departments while maintaining service excellence and teamwork.
• Build and develop your own client base by nurturing customer relationships through exceptional personal service.

About you:

• You are driven by numbers, with sales, CRM, and NPS targets. Curiosity and eagerness to learn are essential, even if you lack direct experience.
• You are a great communicator, passionate about our products, capable of delivering inspiring brand training.
• You stay informed about competitors' activities.
• You are recognized as a sales and service expert.
• You are collaborative, keeping your team and brand partners informed about successes, challenges, and customer feedback.
• You are approachable, invested in your team, and available for support and coaching.
• You take pride in your store, maintaining stock, upholding standards, and inspiring others.
• You embody our values as a trusted and respected colleague.

This role requires flexibility, as responsibilities may change to meet business needs.