Brand & Social Growth Lead: Reputation & Content

Portfolio Group (Canada); Manchester, Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Portfolio Group in Manchester is seeking a Social Media & Online Reputation Manager to own its online presence, blending organic social, content creation, brand engagement and reputation management.

You will grow social channels, craft engaging content, respond to reviews on Trustpilot, Google and G2, and coordinate with internal teams to resolve customer issues while protecting the brand.

Qualifications

• Experience managing organic social media for a business or brand.
• Strong content creation and copywriting skills with a knack for engagement.
• Experience across multiple platforms and understanding their formats and audiences.

Responsibilities

• Own and develop the organic social media strategy across LinkedIn, Instagram, TikTok, Facebook and YouTube.
• Create, write, schedule and publish engaging content that grows audiences and drives brand awareness.
• Manage the company’s online reputation across Trustpilot, Google, G2 and other review platforms.
• Respond to reviews, social comments, mentions and direct messages in a timely and professional way.
• Work with internal teams to address customer feedback and resolve issues while protecting the brand.

Skills

Social media management

Content creation

Copywriting

Multi-platform

Online reputation management

Customer service mindset

Communication skills

Stakeholder collaboration

B2B SaaS experience

Tools

Trustpilot

Google reviews

G2

Job description

Portfolio Group in Manchester is seeking a Social Media & Online Reputation Manager to own its online presence, blending organic social, content creation, brand engagement and reputation management.

You will grow social channels, craft engaging content, respond to reviews on Trustpilot, Google and G2, and coordinate with internal teams to resolve customer issues while protecting the brand.