Brand & Community Social Media Manager

The Portfolio Group Inc.; Ringway; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

The Portfolio Group Inc. is seeking a creative Social Media & Online Reputation Manager to own and grow its online presence across key platforms. The role blends content creation, brand engagement and reputation management to drive visibility and trust.

You'll lead organic social media strategy for LinkedIn, Instagram, TikTok, Facebook and YouTube, craft engaging content, respond to reviews, and coordinate with internal teams to protect the brand across channels.

Qualifications

• Previous experience managing organic social media channels for a business or brand.
• Strong content creation and copywriting skills with a good eye for what engages audiences.
• Experience across multiple platforms and formats.
• Experience managing online reviews and customer feedback.
• Excellent communication, judgement and ability to handle sensitive situations.
• Comfortable collaborating with internal teams to resolve issues and protect brand reputation.
• Organised, proactive and commercially aware with multiple priorities.
• Experience in B2B, SaaS, technology or professional services would be advantageous.

Responsibilities

• Own and develop the organic social media strategy across LinkedIn, Instagram, TikTok, Facebook and YouTube.
• Create, write, schedule and publish engaging content that grows audiences and drives brand awareness.
• Manage the company's online reputation across Trustpilot, Google, G2 and other review platforms.
• Respond to positive and negative reviews, social comments, mentions and direct messages.
• Take ownership of customer feedback and complaints, working with internal teams to get issues resolved.
• Monitor social performance, analyse engagement and use insights to improve future content.
• Spot potential reputational risks and escalate appropriately.

Skills

Organic social management

Content creation

Copywriting

Multi-platform experience

Online reviews management

Customer service mindset

Communication skills

Team collaboration

B2B SaaS exposure

Job description

The Portfolio Group Inc. is seeking a creative Social Media & Online Reputation Manager to own and grow its online presence across key platforms. The role blends content creation, brand engagement and reputation management to drive visibility and trust.

You'll lead organic social media strategy for LinkedIn, Instagram, TikTok, Facebook and YouTube, craft engaging content, respond to reviews, and coordinate with internal teams to protect the brand across channels.