Brand Social & Reputation Manager

The Portfolio Group; Lancashire; Hybrid; GBP 36,000 - 56,000; Full time

Job summary

The Portfolio Group is seeking a Social Media & Online Reputation Manager to own and grow our client’s online presence across multiple platforms. You will craft engaging content, manage brand engagement and protect reputation through reviews and community interactions.

You’ll work hands-on with organic social media, content creation and customer feedback to enhance brand sentiment, while collaborating with internal teams to resolve issues and drive commercial outcomes.

Qualifications

• Experience managing organic social media channels for a business or brand.
• Strong content creation and copywriting skills.
• Experience across LinkedIn, Instagram, TikTok, Facebook and YouTube.

Responsibilities

• Own and develop the organic social media strategy across LinkedIn, Instagram, TikTok, Facebook and YouTube.
• Create, write, schedule and publish engaging content that grows audiences and drives brand awareness.
• Develop creative, shareable content, including short-form video, social campaigns and thought leadership.
• Manage the company's online reputation across Trustpilot, Google, G2 and other review platforms.
• Respond to positive and negative reviews, social comments, mentions and direct messages.
• Take ownership of customer feedback and complaints, working with internal teams to get issues resolved.
• Manage social engagement across corporate and senior leadership profiles.
• Identify opportunities to generate more positive customer reviews and strengthen brand sentiment.
• Monitor social performance, analyse engagement and use insights to improve future content.
• Spot potential reputational risks and ensure sensitive issues are escalated appropriately.

Skills

Organic social media

Content creation

Copywriting

Brand engagement

Online reputation management

Multi-platform experience

Education

Experience in B2B, SaaS, tech or professional services

Job description

The Portfolio Group is seeking a Social Media & Online Reputation Manager to own and grow our client’s online presence across multiple platforms. You will craft engaging content, manage brand engagement and protect reputation through reviews and community interactions.

You’ll work hands-on with organic social media, content creation and customer feedback to enhance brand sentiment, while collaborating with internal teams to resolve issues and drive commercial outcomes.