Brand Representative - The Trafford Centre, Abercrombie & Fitch

Abercrombie & Fitch Co.; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Abercrombie & Fitch Co. seeks Brand Representatives in Manchester to enhance the customer experience. Individuals will be responsible for providing warm, attentive service, maintaining a visually appealing sales floor, and accurately processing transactions. This position is ideal for those who enjoy customer interaction and ensuring a welcoming store environment. Join us to help create an inviting atmosphere and fulfill orders in a seamless manner.

Qualifications

• Enjoys connecting with customers and assisting them.
• Ability to maintain a well-presented store environment.
• Effective at providing warm and attentive service.

Responsibilities

• Provide warm, welcoming, and attentive service to customers.
• Support product replenishment and maintain a clean, organized sales environment.
• Process purchases, returns, and exchanges accurately and efficiently.
• Support omni-channel experiences with online orders.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.