Brand Representative - Bluewater, Abercrombie & Fitch

Abercrombie & Fitch Co.; Greenhithe; On-site; GBP 19,000 - 23,000; Full time

Job summary

Abercrombie & Fitch Co. in Greenhithe is seeking Brand Representatives to bring the store experience to life. You will engage customers, help them find what they need, and maintain a well-presented retail environment.

Responsibilities include delivering warm customer service, supporting replenishment, handling purchases and returns, and facilitating online orders to create a seamless omni-channel experience. Help foster a welcoming atmosphere for all customers.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment.
• Cash Wrap Operations: Process purchases, returns, and exchanges accurately and efficiently with a friendly checkout experience.
• Online Orders: Support Save the Sale, In-Store Pick-Up, and ship-from-store orders for omni-channel experience.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.