Brand Sponsored Partner

John Lewis Partnership; Oxford; On-site; GBP 21,000 - 25,000; Full time

Job summary

John Lewis Partnership seeks a Brand Sponsored Partner to deliver outstanding customer experiences, maintain shop standards and support marketing activity across our John Lewis stores.

You will engage customers directly, understand their needs, and help drive loyalty through excellent service, in a role with varied full-time hours across seven days. We value strong communication and teamwork within our brand family.

Qualifications

• Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.

Responsibilities

• Delivering excellent and market leading customer experiences.
• Put the customer at the heart of everything by proactively acknowledging them and taking the time to identify their needs and expectations. Ensuring these are consistently met and customer queries or complaints are resolved.
• Ensuring every customer has the opportunity to engage directly with the John Lewis brand and the Brand you support through personalised and social marketing.
• Being aware of your best sellers and sales performance to help drive promotions and newness such as seasonal changes.
• Helping to create and supporting marketing events to drive footfall and secure new customers.
• Maximising productivity by offering ideas for continuous improvements.
• Basic IT literacy skills.
• Strong communication skills.

Skills

Strong communication skills

Basic IT literacy

Customer facing experience

Job description

As a Brand Sponsored Partner, you feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You'll work with your colleagues,the Brand and Team Manager to generate sales and improve the experience for our customers.

Alongside the great service and experiences you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.

Key Responsibilities

• Delivering excellent and market leading customer experiences.
• Put the customer at the heart of everything by proactively acknowledging them and taking the time to identify their needs and expectations. Ensuring these are consistently met and customer queries or complaints are resolved.
• Ensuring every customer has the opportunity to engage directly with the John Lewis brand and the Brand you support through personalised and social marketing.
• Being aware of your best sellers and sales performance to help drive promotions and newness such as seasonal changes.
• Helping to create and supporting marketing events to drive footfall and secure new customers.
• Maximising productivity by offering ideas for continuous improvements.
• Basic IT literacy skills.
• Strong communication skills.

Desirable skills/experience you may have

• Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.

Varied hours of full time work across seven days to include early starts, late finishes, evenings and weekends. 37.5 hours per week.

The partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it., We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. Print