Brand Manager

Waylands; Oxford; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Company Car

31 days holiday

Training & career progression

Contributory pension

Life Insurance 3x Salary

Employee support programme

Job summary

Waylands MG in Oxford is seeking a Brand Manager to lead our established MG dealership. The role reports to the General Manager and is offered on a full-time, permanent basis within a leading automotive retail group.

You will coach and motivate a team of Sales Executives, drive sales across vehicles, finance, and insurance, and ensure exceptional customer service and brand stewardship. A strong track record in automotive sales management is essential.

Qualifications

• Experience leading a sales team in automotive retail.
• Ability to meet sales targets and KPIs in a dealership.

Responsibilities

• Manage the team of Sales Executives and coach to improve performance.
• Lead and motivate the team to meet sales targets on vehicles, finance and insurance products.
• Liaise with customers face-to-face and by phone/email to ensure satisfaction.
• Maintain high customer satisfaction index scores and handle complaints efficiently.
• Prepare and present finance proposals for customers.
• Build strong relationships with MG brand partners.
• Develop and implement sales and marketing plans to hit financial targets.

Skills

Team leadership

Coaching & training

Sales targets

Customer relationship management

Job description

Waylands MG, Oxford

Are you an experienced Brand Manager with automotive sales management experience?

Waylands MG, Oxford

Are you an experienced Brand Manager with automotive sales management experience?

If so … you could be just who Waylands are looking for to run our established MG dealership in Oxford.

What’s The Role?

This is an opportunity to lead a team in providing a high-quality service for our customers. Reporting to the General Manager, this role is offered on a full-time, permanent basis, and offers the opportunity to join a leading automotive retail group representing a fantastic brand.

We are looking for someone who can demonstrate excellent relationship building skills, an ability to lead and motivate a team to meet targets, KPI’s and goals, with a calm and professional manner.

What does a typical day involve?

• Managing the team of Sales Executives. Providing coaching and training to improve their performance, with emphasis on customer satisfaction, sales process and product knowledge
• Leading and motivating the team to meet sales targets on vehicles, finance and insurance products
• Liaising with customers, both face-to-face and by phone/email
• Ensuring customer satisfaction index scores are consistently high
• Handling any customer complaints in an efficient and effective way
• Collating finance proposals for customers
• Responsible for ensuring our customers receive an exceptional level of customer service, promoting loyalty, retention and satisfaction of the brand and dealership.
• Build a strong and long-lasting relationship with our MG brand partners.
• Developing sales and marketing plans and budgets to achieve agreed financial, marketing and sales objectives, including new cars, accessories, used cars, finance, overheads and all related items.
• Ensuring that all regulations and standards with regards to FCA are adhered to for both Finance & Insurance within your branch.

What Do You Get In Return?

• 5-day week on a set rota that includes weekends (45 hours per week).
• Generous basic of £40,000 with an OTE of £60k.
• Company Car
• 31 days holiday per year (including Bank Holidays, some of which you will be required to cover)
• Benefits platform with employee support programme
• Discounted rates of vehicle parts and servicing
• Opportunities for training and career progression
• Contributory pensions scheme for eligible staff
• Life Insurance 3x Salary

Why Waylands?

Waylands are an independent family-owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the sixth year running.

Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work.

We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience.

We are committed to building a diverse workforce. We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger.