Brand-Driven Keyholder & Store Leader

Frasers Group; Swindon; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Uniform support

Paid time off

Wellbeing resources

Training and career growth

Community-focused brand

Job summary

Levi Strauss & Co. in Swindon is seeking a Keyholder to lead store operations and deliver exceptional customer service on the shop floor. You will open/close the store when needed and support the management team in daily tasks and floor leadership.

The role requires retail experience, strong customer service, and the ability to drive store KPIs while maintaining Levi’s brand standards and visual presentation.

Qualifications

• Passion for Levi’s brand and alignment with values.
• Experience in retail with responsibility for sales targets/KPIs.
• Confidence leading and supporting a team on the shop floor.
• Strong customer service skills with a proactive, solution-focused mindset.
• Ability to take ownership, make decisions, and stay calm in a fast-paced setting.
• Collaborative approach and willingness to support store management.
• Flexibility to work evenings, weekends, and bank holidays.

Responsibilities

• Deliver exceptional customer service by leading from the front and modelling brand values.
• Act as a role model for Stylists, supporting, motivating, and guiding the team to hit KPIs.
• Take responsibility for store operations during key trading hours, including opening/closing.
• Support Store Management with daily tasks, floor leadership, and operations.
• Maintain high visual merchandising and brand presentation standards.
• Coach team on product knowledge, styling, and customer experience.
• Assist with deliveries, stock organisation, and stockroom standards.
• Help create a positive, inclusive, high-performing team environment.

Skills

Brand passion

Retail experience

Team leadership

Customer service

Ownership mindset

Collaborative approach

Flexibility (evenings/weekends/bank-hs

Job description

Levi Strauss & Co. in Swindon is seeking a Keyholder to lead store operations and deliver exceptional customer service on the shop floor. You will open/close the store when needed and support the management team in daily tasks and floor leadership.

The role requires retail experience, strong customer service, and the ability to drive store KPIs while maintaining Levi’s brand standards and visual presentation.