Brand Ambassador - Weekend

Twining; London; On-site; GBP 100,000 - 125,000; Part time

Job summary

A leading company in wellbeing drinks is seeking a Brand Ambassador for part-time weekends at their London Strand store. The role focuses on enhancing customer experiences and sharing tea knowledge through interactive masterclasses, while also performing operational tasks. Ideal candidates will be passionate about tea, enjoy customer interaction, and be flexible in handling various responsibilities.

Benefits

Quarterly bonus based on performance

25 days holiday plus 8 bank holidays

Employee discount scheme

Pension scheme with matched contributions

Cycle to work scheme

SimplyHealth Cash plan

Onsite staff shop and online discounts

Qualifications

• Experience working in a customer-facing role is essential.
• Ability to build and maintain relationships with team members.
• Confident in making decisions in unexpected situations.

Responsibilities

• Support sales on the shop floor through friendly interactions.
• Running masterclasses and engaging customers in tea knowledge.
• Maintenance of the store and ensuring a great shopping experience.

Skills

Passion for tea and wellbeing drinks

Customer relationship building

Decision making

Flexibility to handle different tasks

Curiosity to learn

Experience in customer facing roles

Job description

Social network you want to login/join with:

{"railsEnv":"production","inMailer":false,"i18nLocale":"en","i18nDefaultLocale":"en","rorVersion":"13.0.2","rorPro":false,"href":"https://twinings.pinpointhq.com/en/postings/2567108f-c9f3-44fc-9945-ccd920f7d666","location":"/en/postings/2567108f-c9f3-44fc-9945-ccd920f7d666","scheme":"https","host":"twinings.pinpointhq.com","port":null,"pathname":"/en/postings/2567108f-c9f3-44fc-9945-ccd920f7d666","search":null,"httpAcceptLanguage":"en-US","serverSide":false} Great People Work Here.

In Twinings UK&I we are on a stimulating journey of transformation as we seek to achieve our exciting goal of becoming a leading brand in wellbeing drinks. We have created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive.

We're holding an assessment centre for a Brand Ambassador in our Twinings Strand Store, with an assessment day due to be held on July 4th.

This role will be a part-time weekend role.
Please ensure that you watch the video below before making your application.
(Video link https://youtu.be/NzpaHX3gkz0)
{"htmlString":"u003cdivu003enu003c!--block--u003eu003cemu003eGreat People Work Here. u003cbru003eu003cbru003eu003c/emu003eIn Twinings UKu0026amp;I we are on a stimulating journey of transformation as we seek to achieve our exciting goal of becoming a leading brand in wellbeing drinks. We have created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive.u003cbru003eu003cbru003eWe're holding an assessment centre for a Brand Ambassador in our Twinings Strand Store, with an assessment day due to be held on July 4th.u003cbru003eu003cbru003eThis role will be a part-time weekend role.u003c/divu003eu003cdivu003enu003c!--block--u003eu003cbru003ePlease ensure that you watch the video below before making your application. u003cbru003e(Video link https://youtu.be/NzpaHX3gkz0)u003cbru003eu003cspan data-trix-cursor-target="left" data-trix-serialize="false"u003eu003c/spanu003eu003cfigure contenteditable="false" data-trix-attachment='{"content":"u0026lt;div data-plyr-provider=\"youtube\" data-plyr-embed-id=\"https://www.youtube.com/embed/https://www.youtube.com/watch?v=NzpaHX3gkz0\" data-reactroot=\"\"u0026gt;u0026lt;iframe title=\"Video Player\" width=\"560\" height=\"315\" src=\"https://www.youtube.com/embed/https://www.youtube.com/watch?v=NzpaHX3gkz0\" style=\"border:none;width:100%\"u0026gt;u0026lt;/iframeu0026gt;u0026lt;/divu0026gt;"}' data-trix-content-type="undefined" data-trix-id="378" class="attachment attachment--content"u003eu003cdiv data-plyr-provider="youtube" data-plyr-embed-id="https://www.youtube.com/embed/https://www.youtube.com/watch?v=NzpaHX3gkz0" data-reactroot=""u003eu003ciframe title="Video Player" width="560" height="315" src="https://www.youtube.com/embed/https://www.youtube.com/watch?v=NzpaHX3gkz0" style="border:none;width:100%"u003eu003c/iframeu003eu003c/divu003enu003cfigcaption class="attachment__caption"u003eu003c/figcaptionu003eu003c/figureu003eu003cspan data-trix-cursor-target="right" data-trix-serialize="false"u003eu003c/spanu003enu003c/divu003e","featureFlags":{"job_templates":"enabled"},"companySettings":{"edit_offer_before_send":true,"advanced_search":false,"facebook_advert":false,"bulk_download":false,"move_to_hired_on_offer_acceptance":true,"bulk_email_job_seekers":false,"workflow_automation":true,"cronofy_enterprise_connect":false,"job_requisition_management":false,"essential_cookies_only":false,"use_company_from_address":false,"semi_private_comments":false,"additional_statuses":false,"multiple_company_themes":false,"strict_ofccp_compliance":false,"grouped_jobs":false,"move_to_any_job":false,"remove_logo_from_email_template":false,"candidate_job_preferences":false,"automatically_reject_referrals":false,"indeed_feed_stages":false,"variable_sign_off_signatories":false,"react_select_on_external_jobs":false,"monitor_with_rum":false,"restricted_cronofy_oauth_scope":false,"application_national_identifiers":false,"allow_inactive_structures":false,"visible_other_applications":false,"allow_editing_job_requisition_fields":false,"two_column_sidebar":false,"multiple_job_postings":false,"max_applications":false,"group_interviews":false,"create_requisitions_for_existing_jobs":true,"team_rejection_notification":false,"send_pdf_copy_of_application":false,"disable_indeed_feed":false,"vonq_v2":true,"redirect_to_custom_subdomain":true,"add_cc_and_bcc_to_email":false,"allow_creating_company_teams":false,"manually_send_offers":false,"private_calendar_events":true,"candidate_details_in_offer_header":false,"show_date_in_offer_header":true,"show_job_seekers_in_all_candidates":false,"talent_pipeline":true,"anonymous_screening":true,"candidate_surveys":true,"task_management":true,"offer_management":true,"referral_management":true,"advanced_reporting":true,"allow_cover_letters":false,"location_city_state":false,"dei_reports":false,"accessible_date_and_phone":false,"enable_redaction":true,"internship_programme":false,"document_templates_on_stage":true,"stage_visibilities":false,"onboarding_v2":false,"limit_onboarding_to_hired_candidates":false,"personal_details_auto_update":true,"group_assessments":true,"enforce_all_offer_fields_required":false,"resume_parsing":true,"custom_job_posting_locations":false,"offer_splitting":false,"indeed_locale_url":false,"download_pdf_application":false,"workflow_automation_v2":false,"disable_cookie_dialog":false,"linkedin_job_postings":false,"talent_pipeline_v2":true,"require_headcount":false,"onboarding_v1":true,"skills":true,"careers_site_builder_v2":false},"enabledLocaleKeys":["en","fr","pl","zh"],"userRoles":null,"onboardingSettings":{"isOnboardingEnabled":false}} Application Deadline July 03, 2024 Department The Strand Employment Type Permanent - Part Time Location London Workplace type Onsite

Key Responsibilities

Focus will be on supporting the sales on the shop floor as well as enhancing the customers shopping experience through friendly and welcoming interactions and a baseline knowledge of the products and services that we offer.

Support the team from an operational standpoint, working on the tills, taking bookings for the Masterclass Programme as well as handling incoming deliveries and restocking the shop floor product storage.

Maintenance of the store as the historic Twinings flagship premises is of great importance and you'll be required to know the procedures for looking after various elements of the shopfloor and the back of the house such as resalting the dishwashers, and proper care for the mosaic floor.

Coverage of the shopfloor tea bar and the responsibility of brewing, serving, and explaining the wide array of blends and single origin and estate teas we offer here at the Strand to customers.

Running the Masterclasses in the bespoke Tasting Room. These two-hour sessions will require strong knowledge of both tea as a subject, its history and Twinings own history as well as skills in oration and public performance. The Masterclasses are the of great importance to the Strand as we are the first face of Twinings to many of our customers and the Masterclass is a special event that allows us to showcase our history and induct people into the love of tea.

Facilitating, helping organise and catering to bespoke experiences, including the provision of needed materials, designing of the event’s menus or orders of serve, and liaising with elements of the broader Twinings team in preparation of the event.

{"htmlString":"u003culu003enu003cliu003enu003c!--block--u003eFocus will be on supporting the sales on the shop floor as well as enhancing the customers shopping experience through friendly and welcoming interactions and a baseline knowledge of the products and services that we offer.u003c/liu003enu003cliu003enu003c!--block--u003eSupport the team from an operational standpoint, working on the tills, taking bookings for the Masterclass Programme as well as handling incoming deliveries and restocking the shop floor product storage.u003c/liu003enu003cliu003enu003c!--block--u003eMaintenance of the store as the historic Twinings flagship premises is of great importance and you'll be required to know the procedures for looking after various elements of the shopfloor and the back of the house such as resalting the dishwashers, and proper care for the mosaic floor.u003c/liu003enu003cliu003enu003c!--block--u003eCoverage of the shopfloor tea bar and the responsibility of brewing, serving, and explaining the wide array of blends and single origin and estate teas we offer here at the Strand to customers.u003c/liu003enu003cliu003enu003c!--block--u003eRunning the Masterclasses in the bespoke Tasting Room. These two-hour sessions will require strong knowledge of both tea as a subject, its history and Twinings own history as well as skills in oration and public performance. The Masterclasses are the of great importance to the Strand as we are the first face of Twinings to many of our customers and the Masterclass is a special event that allows us to showcase our history and induct people into the love of tea.u003c/liu003enu003cliu003enu003c!--block--u003eFacilitating, helping organise and catering to bespoke experiences, including the provision of needed materials, designing of the event’s menus or orders of serve, and liaising with elements of the broader Twinings team in preparation of the event.u003c/liu003enu003c/ulu003e","featureFlags":{"job_templates":"enabled"},"companySettings":{"edit_offer_before_send":true,"advanced_search":false,"facebook_advert":false,"bulk_download":false,"move_to_hired_on_offer_acceptance":true,"bulk_email_job_seekers":false,"workflow_automation":true,"cronofy_enterprise_connect":false,"job_requisition_management":false,"essential_cookies_only":false,"use_company_from_address":false,"semi_private_comments":false,"additional_statuses":false,"multiple_company_themes":false,"strict_ofccp_compliance":false,"grouped_jobs":false,"move_to_any_job":false,"remove_logo_from_email_template":false,"candidate_job_preferences":false,"automatically_reject_referrals":false,"indeed_feed_stages":false,"variable_sign_off_signatories":false,"react_select_on_external_jobs":false,"monitor_with_rum":false,"restricted_cronofy_oauth_scope":false,"application_national_identifiers":false,"allow_inactive_structures":false,"visible_other_applications":false,"allow_editing_job_requisition_fields":false,"two_column_sidebar":false,"multiple_job_postings":false,"max_applications":false,"group_interviews":false,"create_requisitions_for_existing_jobs":true,"team_rejection_notification":false,"send_pdf_copy_of_application":false,"disable_indeed_feed":false,"vonq_v2":true,"redirect_to_custom_subdomain":true,"add_cc_and_bcc_to_email":false,"allow_creating_company_teams":false,"manually_send_offers":false,"private_calendar_events":true,"candidate_details_in_offer_header":false,"show_date_in_offer_header":true,"show_job_seekers_in_all_candidates":false,"talent_pipeline":true,"anonymous_screening":true,"candidate_surveys":true,"task_management":true,"offer_management":true,"referral_management":true,"advanced_reporting":true,"allow_cover_letters":false,"location_city_state":false,"dei_reports":false,"accessible_date_and_phone":false,"enable_redaction":true,"internship_programme":false,"document_templates_on_stage":true,"stage_visibilities":false,"onboarding_v2":false,"limit_onboarding_to_hired_candidates":false,"personal_details_auto_update":true,"group_assessments":true,"enforce_all_offer_fields_required":false,"resume_parsing":true,"custom_job_posting_locations":false,"offer_splitting":false,"indeed_locale_url":false,"download_pdf_application":false,"workflow_automation_v2":false,"disable_cookie_dialog":false,"linkedin_job_postings":false,"talent_pipeline_v2":true,"require_headcount":false,"onboarding_v1":true,"skills":true,"careers_site_builder_v2":false},"enabledLocaleKeys":["en","fr","pl","zh"],"userRoles":null,"onboardingSettings":{"isOnboardingEnabled":false}}

Skills, Knowledge and Expertise

Has a passion for tea and wellbeing drinks

Can build and maintain relationships with team members, collaborate and seeks input from others

Listens to, understands and recognizes specific needs of individual customers.

Confident in giving advice and making decisions in unexpected situations.

Flexible to do different tasks.

Curious to learn more every day.

Experience of working in a customer facing role

{"htmlString":"u003culu003enu003cliu003enu003c!--block--u003eHas a passion for tea and wellbeing drinksu003c/liu003enu003cliu003enu003c!--block--u003eCan build and maintain relationships with team members, collaborate and seeks input from othersu003c/liu003enu003cliu003enu003c!--block--u003eListens to, understands and recognizes specific needs of individual customers.u003c/liu003enu003cliu003enu003c!--block--u003eConfident in giving advice and making decisions in unexpected situations.u003c/liu003enu003cliu003enu003c!--block--u003eFlexible to do different tasks.u003c/liu003enu003cliu003enu003c!--block--u003eCurious to learn more every day.u003c/liu003enu003cliu003enu003c!--block--u003eExperience of working in a customer facing roleu003c/liu003enu003c/ulu003e","featureFlags":{"job_templates":"enabled"},"companySettings":{"edit_offer_before_send":true,"advanced_search":false,"facebook_advert":false,"bulk_download":false,"move_to_hired_on_offer_acceptance":true,"bulk_email_job_seekers":false,"workflow_automation":true,"cronofy_enterprise_connect":false,"job_requisition_management":false,"essential_cookies_only":false,"use_company_from_address":false,"semi_private_comments":false,"additional_statuses":false,"multiple_company_themes":false,"strict_ofccp_compliance":false,"grouped_jobs":false,"move_to_any_job":false,"remove_logo_from_email_template":false,"candidate_job_preferences":false,"automatically_reject_referrals":false,"indeed_feed_stages":false,"variable_sign_off_signatories":false,"react_select_on_external_jobs":false,"monitor_with_rum":false,"restricted_cronofy_oauth_scope":false,"application_national_identifiers":false,"allow_inactive_structures":false,"visible_other_applications":false,"allow_editing_job_requisition_fields":false,"two_column_sidebar":false,"multiple_job_postings":false,"max_applications":false,"group_interviews":false,"create_requisitions_for_existing_jobs":true,"team_rejection_notification":false,"send_pdf_copy_of_application":false,"disable_indeed_feed":false,"vonq_v2":true,"redirect_to_custom_subdomain":true,"add_cc_and_bcc_to_email":false,"allow_creating_company_teams":false,"manually_send_offers":false,"private_calendar_events":true,"candidate_details_in_offer_header":false,"show_date_in_offer_header":true,"show_job_seekers_in_all_candidates":false,"talent_pipeline":true,"anonymous_screening":true,"candidate_surveys":true,"task_management":true,"offer_management":true,"referral_management":true,"advanced_reporting":true,"allow_cover_letters":false,"location_city_state":false,"dei_reports":false,"accessible_date_and_phone":false,"enable_redaction":true,"internship_programme":false,"document_templates_on_stage":true,"stage_visibilities":false,"onboarding_v2":false,"limit_onboarding_to_hired_candidates":false,"personal_details_auto_update":true,"group_assessments":true,"enforce_all_offer_fields_required":false,"resume_parsing":true,"custom_job_posting_locations":false,"offer_splitting":false,"indeed_locale_url":false,"download_pdf_application":false,"workflow_automation_v2":false,"disable_cookie_dialog":false,"linkedin_job_postings":false,"talent_pipeline_v2":true,"require_headcount":false,"onboarding_v1":true,"skills":true,"careers_site_builder_v2":false},"enabledLocaleKeys":["en","fr","pl","zh"],"userRoles":null,"onboardingSettings":{"isOnboardingEnabled":false}}

Benefits

Quarterly bonus based on personal contribution and financial performance 25 days holiday plus 8 bank holidays and the option to buy and sell holidays Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more Pension scheme with your contributions matched for up to 10% of your salary Cycle to work scheme SimplyHealth Cash plan Onsite Staff shop and online staff discounts {"htmlString":"u003cdivu003enu003c!--block--u003eQuarterly bonus based on personal contribution and financial performanceu003c/divu003eu003cdivu003enu003c!--block--u003e25 days holiday plus 8 bank holidays and the option to buy and sell holidaysu003c/divu003eu003cdivu003enu003c!--block--u003ePerkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many moreu003c/divu003eu003cdivu003enu003c!--block--u003ePension scheme with your contributions matched for up to 10% of your salaryu003c/divu003eu003cdivu003enu003c!--block--u003eCycle to work schemeu003c/divu003eu003cdivu003enu003c!--block--u003eSimplyHealth Cash planu003c/divu003eu003cdivu003enu003c!--block--u003eOnsite Staff shop and online staff discountsu003c/divu003e","featureFlags":{"job_templates":"enabled"},"companySettings":{"edit_offer_before_send":true,"advanced_search":false,"facebook_advert":false,"bulk_download":false,"move_to_hired_on_offer_acceptance":true,"bulk_email_job_seekers":false,"workflow_automation":true,"cronofy_enterprise_connect":false,"job_requisition_management":false,"essential_cookies_only":false,"use_company_from_address":false,"semi_private_comments":false,"additional_statuses":false,"multiple_company_themes":false,"strict_ofccp_compliance":false,"grouped_jobs":false,"move_to_any_job":false,"remove_logo_from_email_template":false,"candidate_job_preferences":false,"automatically_reject_referrals":false,"indeed_feed_stages":false,"variable_sign_off_signatories":false,"react_select_on_external_jobs":false,"monitor_with_rum":false,"restricted_cronofy_oauth_scope":false,"application_national_identifiers":false,"allow_inactive_structures":false,"visible_other_applications":false,"allow_editing_job_requisition_fields":false,"two_column_sidebar":false,"multiple_job_postings":false,"max_applications":false,"group_interviews":false,"create_requisitions_for_existing_jobs":true,"team_rejection_notification":false,"send_pdf_copy_of_application":false,"disable_indeed_feed":false,"vonq_v2":true,"redirect_to_custom_subdomain":true,"add_cc_and_bcc_to_email":false,"allow_creating_company_teams":false,"manually_send_offers":false,"private_calendar_events":true,"candidate_details_in_offer_header":false,"show_date_in_offer_header":true,"show_job_seekers_in_all_candidates":false,"talent_pipeline":true,"anonymous_screening":true,"candidate_surveys":true,"task_management":true,"offer_management":true,"referral_management":true,"advanced_reporting":true,"allow_cover_letters":false,"location_city_state":false,"dei_reports":false,"accessible_date_and_phone":false,"enable_redaction":true,"internship_programme":false,"document_templates_on_stage":true,"stage_visibilities":false,"onboarding_v2":false,"limit_onboarding_to_hired_candidates":false,"personal_details_auto_update":true,"group_assessments":true,"enforce_all_offer_fields_required":false,"resume_parsing":true,"custom_job_posting_locations":false,"offer_splitting":false,"indeed_locale_url":false,"download_pdf_application":false,"workflow_automation_v2":false,"disable_cookie_dialog":false,"linkedin_job_postings":false,"talent_pipeline_v2":true,"require_headcount":false,"onboarding_v1":true,"skills":true,"careers_site_builder_v2":false},"enabledLocaleKeys":["en","fr","pl","zh"],"userRoles":null,"onboardingSettings":{"isOnboardingEnabled":false}}