Brand Ambassador: Retail Sales & Keyholder

The Works Stores Ltd.; Glasgow; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

25% Colleague Discount!

MyWorks discounts across retailers

Family Friendly Leave

Holiday – 28 days + bank holidays

Can-Do Academy

Stream wage access

Share Scheme

Retail Trust support

Healthcare Cash Plan

Job summary

The Works is seeking a Retail Sales Assistant to join our store team in Glasgow. You’ll be the face of our brand on the shop floor, delivering exceptional customer experiences and helping customers find products they love.

You’ll engage with shoppers, start friendly conversations, and make tailored recommendations while keeping the store tidy and well stocked. This role includes responsibilities that support store targets and brand ambassador duties.

Qualifications

• Proactively approach and engage with customers to understand their needs and make helpful recommendations from our product range.
• Deliver a friendly, knowledgeable customer experience on the shop floor.
• Stay informed about products, promotions and services to assist customers in making informed choices.
• Maintain store standards including merchandising, cleanliness and stock replenishment.
• Be comfortable using tills and handling transactions accurately.

Responsibilities

• Proactively approach customers and start conversations to understand their needs and recommend products.
• Deliver a consistently great customer experience and assist with store targets.
• Keep store clean, well-stocked and welcoming; support with deliveries and stockroom work.
• Assist with cash handling and end-of-day procedures as a Keyholder if applicable.
• Work collaboratively with the team to meet KPIs and provide brand ambassador service.

Skills

Proactive customer engagement

Excellent customer service

Team player

Reliable and punctual

Cash handling

Effective communication

Tools

Till handling

Job description

The Works is seeking a Retail Sales Assistant to join our store team in Glasgow. You’ll be the face of our brand on the shop floor, delivering exceptional customer experiences and helping customers find products they love.

You’ll engage with shoppers, start friendly conversations, and make tailored recommendations while keeping the store tidy and well stocked. This role includes responsibilities that support store targets and brand ambassador duties.