Brand Ambassador - Retail Sales & Keyholder

The Works Stores Ltd.; Ballyclare; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

25% Colleague Discount

MyWorks access to online discounts

Family Friendly Leave

Holiday — 28 days

Can-Do Academy

Stream wage access

Share Scheme

Healthcare Cash Plan

Job summary

The Works Stores Ltd. is seeking a Retail Sales Assistant (Keyholder) for a 6 hour contract at our Ballyclare store. You will be the face of the brand on the shop floor, delivering exceptional service, maintaining store standards, and supporting with keyholder duties where applicable.

You’ll engage customers, recommend products, handle transactions, and assist with deliveries and stock control. Training and development opportunities are available through The Works’ Can-Do Academy.

Qualifications

• Proactively approach customers, start friendly conversations, understand needs and make recommendations.
• Deliver a friendly, knowledgeable customer experience at all times.
• Be a supportive team player with a positive, can-do attitude.
• Be reliable, punctual and able to work a variety of shifts.
• Comfortable learning to use tills and handle transactions accurately.
• Stay organized and contribute to a busy, fast-paced store environment.
• Previous retail or customer service experience helpful but not essential.

Responsibilities

• Proactively approach customers and understand their needs to recommend products from range.
• Deliver consistently friendly, knowledgeable customer service.
• Stay up-to-date on products, promotions and services to assist choices.
• Maintain store standards: merchandising, cleanliness and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support deliveries, stockroom organisation and product availability.
• Follow health & safety and loss prevention procedures.
• Work with team to meet store targets and KPIs.
• Be a positive, professional brand ambassador.
• This role involves moving around the store, stairs, and stock handling.
• As a Keyholder, open/close the store and assist with cash handling when applicable.

Skills

Customer engagement

Customer service

Teamwork

Punctuality

Cash handling

Organisation

Willingness to learn

Job description

The Works Stores Ltd. is seeking a Retail Sales Assistant (Keyholder) for a 6 hour contract at our Ballyclare store. You will be the face of the brand on the shop floor, delivering exceptional service, maintaining store standards, and supporting with keyholder duties where applicable.

You’ll engage customers, recommend products, handle transactions, and assist with deliveries and stock control. Training and development opportunities are available through The Works’ Can-Do Academy.