Brand Ambassador, London: Elevate the Multi‑Brand Experience

Tapestry, Inc.; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Multi-brand discount up to 50% offCOA/

Health Cash Plan

Free 24/7 family support with Maven

Employee Assistance Program

Employer Pension Contribution

Gym and fitness products discount

1 Paid Volunteering Day per year

Learning & development and career prog

Equity Inclusion & Diversity programs

Job summary

Kate Spade New York is hiring a Brand Ambassador for Selfridges Oxford Street, London. You will report to the Senior Regional Brand Ambassador and collaborate with store teams to drive brand visibility, engagement and sales.

The role requires a minimum of two years in retail, flexibility to work evenings, weekends and bank holidays, and strong communication and clienteling skills. Tapestry offers competitive benefits and development opportunities.

Qualifications

• Minimum of two years’ experience in a retail environment.
• Available to work varied hours including evenings, weekends and bank holidays.
• Familiarity with department store operations, including customer service, merchandising and sales strategies.
• Strong communication, organisational and analytical skills.
• Knowledge of current industry trends and the ability to apply insights to enhance business outcomes.
• Self-motivated and proactive approach to business development.
• Collaborative team player, passionate about contributing to a positive team culture and achieving shared goals.

Responsibilities

• Deliver a seamless, elevated customer experience using brand training and resources.
• Develop clienteling strategies and in-store events to drive engagement and sales.
• Build partnerships with local retail teams to gain customer insights and opportunities.
• Track store performance and present actionable plans to leadership.
• Identify growth opportunities through in-store activity and omni-channel strategies.
• Maintain brand visibility by following visual merchandising guidelines.
• Coordinate with Visual Merchandising to ensure seasonal displays.
• Manage product deliveries and replenishment; escalate issues as needed.
• Provide regular trade reports with product insights to the team.
• Support shopfloor coverage planning to meet business needs.

Skills

Retail experience

Customer service

Communication

Merchandising

Clienteling

Job description

Kate Spade New York is hiring a Brand Ambassador for Selfridges Oxford Street, London. You will report to the Senior Regional Brand Ambassador and collaborate with store teams to drive brand visibility, engagement and sales.

The role requires a minimum of two years in retail, flexibility to work evenings, weekends and bank holidays, and strong communication and clienteling skills. Tapestry offers competitive benefits and development opportunities.