Brand Experience Ambassador — Luxury Dept Store (London)

Coach Stores Limited; Greater London; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Holiday 28 days

Annual bonus

Brand discounts

Health plan

Employee assistance

Pension plan

Gym discounts

Volunteer day

Learning & development

Inclusion & diversity

Job summary

Tapestry, Inc. is hiring a Brand Ambassador for Selfridges in London. This full-time, 40-hour-per-week role reports to the Senior Regional Brand Ambassador and works with store leadership to drive brand visibility, experience, and sales.

You will manage clienteling, event activations, and visual merchandising, ensuring excellent customer service and brand presentation. A proactive, collaborative team player with strong communication and organisational skills will thrive in this role.

Qualifications

• Minimum two years in a retail environment.

Responsibilities

• Deliver elevated customer experience using brand training and resources.
• Develop clienteling strategies and support in-store events to drive engagement and sales.
• Build partnerships with local retail teams to gain customer insights and opportunities.
• Attend brand events to deepen market knowledge and align with business priorities.
• Track store performance and present actionable plans to leadership.

Skills

Retail experience

Clienteling

Brand presentation

Communication

Organisation

Job description

Tapestry, Inc. is hiring a Brand Ambassador for Selfridges in London. This full-time, 40-hour-per-week role reports to the Senior Regional Brand Ambassador and works with store leadership to drive brand visibility, experience, and sales.

You will manage clienteling, event activations, and visual merchandising, ensuring excellent customer service and brand presentation. A proactive, collaborative team player with strong communication and organisational skills will thrive in this role.