Brand Ambassador & Customer Care Advisor

Knoll Inc.; Melksham; On-site; GBP 20,000 - 26,000; Full time

Job summary

MillerKnoll is seeking a Customer Care Representative at Portal Mill, Melksham to deliver exceptional customer experiences. You will be the main contact, offering product and service information, resolving issues, and ensuring high satisfaction across external and internal clients.

This role emphasizes proactive service and brand representation. You will engage with customers to identify needs, collaborate with internal teams, and maintain strong relationships to drive loyalty.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction.
• Represent our customer in all internal dialogue to ensure best outcome for the client.
• Build sustainable relationships and trust with customers’ through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods and tools.
• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution and customer satisfaction.
• Follow communication procedures, guidelines and policies.

Job description

MillerKnoll is seeking a Customer Care Representative at Portal Mill, Melksham to deliver exceptional customer experiences. You will be the main contact, offering product and service information, resolving issues, and ensuring high satisfaction across external and internal clients.

This role emphasizes proactive service and brand representation. You will engage with customers to identify needs, collaborate with internal teams, and maintain strong relationships to drive loyalty.