Showroom Operations Coordinator

Knoll Inc.; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

MillerKnoll London is seeking a Showroom Operations Coordinator on a fixed-term contract ending in Spring/Summer 2027. The role focuses on high-quality operational, administrative, facilities and coordination support to keep the showroom safe, efficient and aligned with MillerKnoll standards.

You will manage daily opening/closing, space upkeep, supplier coordination and showroom readiness while contributing to continuous improvement and client experience.

Qualifications

• Excellent organisational and time management skills.
• Strong attention to detail with ownership and accountability.
• Clear and professional communication with colleagues, stakeholders, suppliers and contractors.
• Proactive, practical and solutions-focused approach to problem solving.
• Strong interpersonal skills and ability to work effectively across teams.
• Good knowledge of Microsoft Office, particularly Outlook, Excel, Word and Teams.
• Ability to maintain accurate records, trackers and operational documentation.
• Flexible and adaptable, with a continuous improvement mindset.

Responsibilities

• Open and close the showroom in accordance with established procedures, ensuring the space is secure, operational and ready for business.
• Conduct regular walkthroughs of showroom and office areas, ensuring high standards of presentation, functionality and safety are maintained.
• Identify and assist with resolving or escalating issues affecting furniture, lighting, technology, facilities, cleanliness or the overall employee and client experience.
• Ensure meeting rooms, shared spaces and operational areas are appropriately prepared and maintained.
• Support showroom preparation for client meetings, events, tours and other business activities.
• Coordinate deliveries, collections, couriers and the movement of materials throughout the showroom.
• Support furniture moves, product changes, mock-ups, installations, relocations and showroom refreshes.
• Maintain operational logs, checklists and trackers and follow up outstanding actions.
• Support the implementation and continuous improvement of showroom operating procedures and global standards.
• Support the maintenance of an environment that reflects MillerKnoll's design, brand and customer experience expectations.

Job description

Why join us? Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job title: Showroom Operations Coordinator (FIXED TERM CONTRACT)

Location: MillerKnoll, The SANS, 20 St John’s sq., London, EC1M 4AH

This is a fixed term contract, finishing in the Spring/Summer of 2027

Job summary

The Showroom Operations Coordinator is responsible for providing high-quality operational, administrative, facilities and coordination support to ensure the London showroom operates safely, efficiently and consistently to MillerKnoll standards. The role combines day-to-day operational coordination with proactive facilities support, administrative management, supplier coordination, showroom readiness and continuous improvement.

Responsibilities Showroom Operations & Experience

Open and close the showroom in accordance with established procedures, ensuring the space is secure, operational and ready for business.

Conduct regular walkthroughs of showroom and office areas, ensuring high standards of presentation, functionality and safety are maintained.

Identify and assist with resolving or escalating issues affecting furniture, lighting, technology, facilities, cleanliness or the overall employee and client experience.

Ensure meeting rooms, shared spaces and operational areas are appropriately prepared and maintained.

Support showroom preparation for client meetings, events, tours and other business activities.

Coordinate deliveries, collections, couriers and the movement of materials throughout the showroom.

Support furniture moves, product changes, mock-ups, installations, relocations and showroom refreshes.

Maintain operational logs, checklists and trackers and follow up outstanding actions.

Support the implementation and continuous improvement of showroom operating procedures and global standards.

Support the maintenance of an environment that reflects MillerKnoll's design, brand and customer experience expectations.

Facilities, Suppliers & Showroom Projects

Assist with coordinating day-to-day facilities requirements, including maintenance, repairs and servicing of showroom and office equipment and furniture.

Track supplier and contractor actions, follow up outstanding works and elevate performance issues where required.

Support cleaning, waste management, environmental services and other building-related requirements.

Assist with coordinating works that may disrupt showroom operations, minimising impact on employees, clients and visitors.

Support showroom improvement projects, installations and product changes from planning through to completion.

Assist with coordinating contractors, deliveries and internal resources required for showroom projects.

Work with cross-functional teams including Brand Creative, Places, IT, Facilities, Marketing and Sales to support operational and showroom initiatives.

Support the identification of practical opportunities to improve showroom operations, processes and ways of working.

Health, Safety & Business Continuity

Support compliance with company Health & Safety requirements and relevant UK legislation.

Assist with risk assessments, workplace inspections and periodic reviews.

Identify and elevate hazards, unsafe conditions or compliance concerns.

Support contractor safety requirements, emergency procedures, drills and training.

Assist with business continuity and emergency preparedness arrangements.

Administration, Inventory & Business Support

Provide day-to-day operational and administrative support to the Showroom Manager.

Maintain calendars, schedules, trackers, reports and operational documentation.

Monitor shared mailboxes and coordinate requests with the appropriate teams.

Coordinate travel, accommodation, meetings and other bookings as required.

Prepare reports, presentations, spreadsheets and other business documentation as required.

Assist with invoices, quotations and other administrative processes.

Monitor stock levels of stationery, office supplies, marketing materials and operational consumables, coordinating approved orders when required.

Coordinate the receipt, storage and distribution of supplies and maintain organised storage areas.

Support inventory checks and maintain records of furniture, equipment and other operational assets.

Assist with the relocation, replacement or disposal of assets as required.

Maintain confidentiality when handling sensitive business information.

Assist with ad hoc operational tasks as requested by the Showroom Manager.

Company requirements

Health & Safety: ensure that safe working practices are followed.

Attend safety briefings, as requested.

Take responsibility for your own and your co-workers safety in accordance with The Health & Safety at Work Act 1974, and The Management of Health and Safety at Work Regulations 1999.

Compliance: ensure compliance with business systems, processes, certification schemes, regulations and legislation relevant to the scope of your role.

Support internal quality controls and audits to demonstrate compliance.

Job holder requirements Competencies

• Excellent organisational and time management skills, with the ability to manage multiple priorities.
• Strong attention to detail, ownership and accountability.
• Clear and professional communication with colleagues, stakeholders, suppliers and contractors.
• Proactive, practical and solutions-focused approach to problem solving.
• Strong interpersonal skills and ability to work effectively across teams.
• Good knowledge of Microsoft Office, particularly Outlook, Excel, Word and Teams.
• Ability to maintain accurate records, trackers and operational documentation.
• Flexible and adaptable, with a continuous improvement mindset.

Characteristics

• Professional, approachable and dependable.
• Proactive, organised and solutions focused.
• Calm under pressure with strong attention to detail.
• Confident taking ownership and following up on actions.
• Flexible, collaborative and service-oriented.
• Discreet, trustworthy and committed to high standards.

Company values

• Leadership - leading by example
• Purpose - energy and drive
• Beliefs - integrity and trust
• Design - problem solving
• Connections - relationships
• Growth - continuous improvement
• Performance - achieve standards

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work.

We're committed to equal opportunity employment, including veterans and people with disabilities. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].

MillerKnoll is a collective of design brands coming together to remake modern for the 21st century.

Want to be part of a team that’s making a positive impact? From creating spaces that help people live and work better to lifting our local and global communities, MillerKnoll is working hard to make a difference. Join us as we design a more equitable, sustainable, and beautiful future together.