Brand Ambassador

Maison Crivelli; Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Brand Ambassador to represent their luxury fragrance line in a prominent retail location. This full-time role involves engaging with customers, sharing in-depth product knowledge, and delivering exceptional service to create memorable shopping experiences. You will play a crucial role in achieving sales targets while fostering a loyal customer base through your expertise and dedication. If you thrive in a fast-paced, luxury retail environment and have a flair for fragrances, this opportunity is perfect for you.

Benefits

Competitive Salary

Lucrative Commission Scheme

Uniform Allowance

Employee Discount

Quarterly Product Allocation

Generous Annual Leave Allowance

Qualifications

• Proven experience in luxury retail or a similar customer-facing role.
• Exceptional communication and interpersonal skills.

Responsibilities

• Engage with customers to guide them in selecting fragrances.
• Utilise effective sales techniques to exceed sales targets.
• Provide personalised recommendations to enhance customer satisfaction.

Skills

Customer Service

Sales Techniques

Product Knowledge

Team Collaboration

Communication Skills

Education

Experience in Luxury Retail

Customer-Facing Role Experience

Job description

“Perfume is a living experience.” —Thibaud Crivelli

Maison Crivelli was created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world. Each scent unexpected and mind-blowing encounters with perfume ingredient each scent which reveals you the beauty of your daring personality.

About the role:

We are looking for a full time Brand Ambassador’s for our Maison Crivelli counter in Selfridges Trafford, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week. As a Fragrance Ambassador for Maison Crivelli, you will be the face of our brand in-store, providing exceptional customer service, driving sales, and fostering a uniquely memorable shopping experience for our clientele. With a passion for fragrances and a dedication to teamwork, you will play a pivotal role in achieving sales targets, taking the customer on a journey of luxury discovery and sharing knowledge and expertise about our brand.

Key Responsibilities

• Actively engage with customers to understand their fragrance preferences and curiosities and guide them in selecting the perfect scents from our collection.
• Utilise effective sales techniques to meet and exceed individual daily, weekly and monthly targets.
• Provide personalised recommendations and upsell complementary products to enhance the customer’s fragrance experience and satisfaction.
• With expert knowledge and effective storytelling, maximise new launches and overall portfolio mix of business.
• Actively cultivate a superior service culture focusing on the consumer as the # 1 priority by offering outstanding customer service and experiences to drive long term brand loyalty.
• Positively contribute to driving store & brand KPI’s including service excellence, brand consistency and improvement across all other key service drivers.
• Build and develop your own client base using exceptional service skills to nurture customer relationships, that you will maintain through a unique personal service.

Product Knowledge

• Demonstrate an in-depth understanding of Maison Crivelli's fragrance catalogue including the ingredients, scent profiles, the story behind the creations and the craftsmanship of each product.
• Stay informed about industry trends and competitors' products to effectively communicate the unique value propositions of Maison Crivelli's fragrances.
• Continuously expand your knowledge through training sessions and self-directed learning to confidently address customer enquiries and enhance the overall shopping experience.

Working as part of a team

• Collaborate closely with fellow Fragrance Ambassadors and store staff to achieve collective sales goals and maintain a cohesive team environment.
• Share best practices, tips, and insights with team members to optimise sales performance and deliver exceptional customer service consistently.
• Support team initiatives, such as store events, product launches, and promotional campaigns, to drive foot traffic and increase brand awareness for Maison Crivelli.
• Communicate relevant information and commercial feedback to the business manager and colleagues when required.

Standards

• Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising and hygiene standards. Always adhere to brand guidelines and correct utilisation of all selling/demonstration tools, taking regular action to ensure the counter complies with these.
• Complete all administration accurately, legibly and on time - including personal retail sales reporting and any other specific administration that is required by the BM.
• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer-facing role.
• Goal-oriented with a track record of meeting and exceeding sales targets.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work across all shifts, days and peak trading periods.

Why Maison Crivelli?

Values

• Relentless attention to detail and to others.
• Absolute Integrity.

Commitment

Each perfume is a unique composition inspired by real experiences and based on a totally unprecedented combination of perfume raw materials.

Authenticity

Each perfume is formulated without phthalates and without colorants. Our formulas are certified by toxicologists in accordance with existing laws. They do not contain any animal products. None of our products are tested on animals.

A nature friendly approach

Maison Crivelli has chosen minimalist and eco-responsible packaging to reduce waste.

Sustainable Production

When Thibaud Crivelli visited vetiver and patchouli plantations in Indonesia, he met with the producers and became fully aware of the need to encourage sustainable development practices for perfume raw materials.

Ambition

Join our ambitionto become the most surprising Haute Parfumerie House on the market and to encourage everyone to explore the different facets of their lives.

Diversity and inclusion

Maison Crivelli is an equal opportunity employer we encourage everyone to apply regardless of disability, gender, race, religion or belief, sex or sexual orientation.

Compensation

Competitive industry salary, Lucrative Commission scheme eligibility, Uniform Allowance, Employee Discount, Quarterly Product Allocation & Generous annual leave allowance.

Reports to

• Regional Business Manager.
• Store Department Managers.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and General Business

• Industries

  Retail Health and Personal Care Products

Referrals increase your chances of interviewing at Maison Crivelli by 2x

Sign in to set job alerts for “Brand Representative” roles.

Manchester, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 5 days ago

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 2 days ago

Brand Manager - THG Nutrition (Myprotein)

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 2 weeks ago

Huddersfield, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Beauty Brand Ambassador | LOOKFANTASTIC Store (10 hours)

Manchester, England, United Kingdom 3 weeks ago

Brand Manager - THG Nutrition (Myprotein)

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 3 weeks ago

Beauty Brand Ambassador | LOOKFANTASTIC Store (10 hours)

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 2 months ago

Brand Manager - Kara Food Service (Out of Home)

Whitefield, England, United Kingdom 1 month ago

Hollister Co. - Brand Representative, Arndale

Manchester, England, United Kingdom 6 hours ago

Manchester, England, United Kingdom 2 days ago

Huddersfield, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Manchester Area, United Kingdom 4 months ago

Blackburn, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 2 months ago

Hollister Co. - Brand Representative, Trafford

Manchester, England, United Kingdom 6 hours ago

Abercrombie & Fitch - Brand Representative, Trafford

Manchester, England, United Kingdom 6 hours ago

Salford, England, United Kingdom 6 days ago

Manchester, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 6 days ago

Manchester, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 3 months ago

Manchester, England, United Kingdom 4 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.