Branch Supervisor: Lead Customer Service & Sales Growth

Eurocell plc; Trowbridge; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Healthcare plan

Life Assurance 3x salary

Staff discounts

Christmas shutdown

Monthly bonus

Company pension

Employee discounts

Job summary

Eurocell plc is seeking a proactive Branch Supervisor to lead day-to-day branch operations and deliver exceptional customer service. This hands-on role reports to the Branch Manager and focuses on achieving sales targets while maintaining strong customer relationships.

The position requires a customer-focused approach, good IT skills including MS Office, and a valid driving licence. Training, bonuses, and career progression are offered within a supportive trade branch network.

Qualifications

• Hands-on, customer-focused approach to service delivery.
• Commercial mindset to drive sales and margins.
• Strong organisational skills and initiative.

Responsibilities

• Provide exceptional customer service and support to new and existing customers.
• Ensure excellence in customer service, standards and branch sales targets.
• Support delivery of sales targets while maintaining customer relationships.
• Assist with delivery of branch operations.
• Provide support to Branch colleagues as required.
• Support Branch Manager to ensure actions are completed on time.
• Ensure team compliance with Health & Safety and policies.
• Undertake stocktakes and audits.
• Maintain maintenance records for Branch vehicles.
• Conduct branch housekeeping for front of house and warehousing.

Skills

Customer service

Team leadership

Sales drive

Organisational skills

IT literacy

Tools

MS Office

SAP

FLT licence

Job description

Eurocell plc is seeking a proactive Branch Supervisor to lead day-to-day branch operations and deliver exceptional customer service. This hands-on role reports to the Branch Manager and focuses on achieving sales targets while maintaining strong customer relationships.

The position requires a customer-focused approach, good IT skills including MS Office, and a valid driving licence. Training, bonuses, and career progression are offered within a supportive trade branch network.