Branch Service Manager

UOB; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd in London/Greater London is seeking a customer service professional to join our branch team. You will greet customers, provide guidance on our banking products, and assist with basic service requests to ensure smooth branch operations.

In this role you will support sales initiatives and contribute to customer satisfaction by maintaining quality service and accurate handling of customer inquiries in a busy retail banking environment.

Responsibilities

• Greet customers in-branch and provide guidance on products and services.
• Assist with basic servicing requests and referrals to appropriate teams.
• Support branch efforts to maximize revenue and maintain customer satisfaction.

Job description

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values - Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Customer Service (Branch) is responsible for general customer service activities within the branch environment, including greeting customers, and providing guidance, direction, and assistance, as well as basic servicing requests. Supports activities towards maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.