Customer Service Assistant

OSB Group; Gillingham; On-site; GBP 20,700 - 25,300; Full time

Benefits offered by this job

Enhanced family-focused benefits

Private Medical Insurance

28 days annual leave plus bank holidays

Job summary

A financial services provider in the United Kingdom is looking for a Customer Service Assistant to deliver excellent customer service while handling banking transactions. This role requires previous experience in a customer-facing environment and cash handling skills. The position is a 12-month fixed-term contract with a base salary starting from £23,000, along with benefits such as private medical insurance and enhanced family-focused perks. You will work 35 hours per week, including some Saturdays.

Qualifications

• Experience in a customer-facing environment.
• Experience in cash handling.
• GCSEs or equivalent in Maths and English.

Responsibilities

• Deliver high standards of customer service.
• Process banking transactions accurately.
• Build rapport with customers face-to-face.

Skills

Customer service skills

Cash handling experience

Interpersonal skills

Education

GCSEs or equivalent in Maths and English

Job description

Customer Service Assistant – OSB Group

Join to apply for the Customer Service Assistant role at OSB Group.

What you will be doing

As a Customer Service Assistant, you will deliver a consistently high standard of customer service while completing banking transactions in the Hempstead Branch.

• Building rapport face-to-face with customers in a busy branch environment
• Accurately processing transactions and amendments on various types of savings accounts, such as:
  • Deposits and withdrawals
  • Faster payments / CHAPS
  • Registering bereavements / Power of Attorneys
  • Handling large sums of cash
  • Opening new savings accounts
  • Carrying out daily banking within the branch
  • Overseeing G4S cash collections and deliveries
  • Identifying and supporting vulnerable customers
  • Supporting customers wishing to provide feedback or raise a complaint

Please note this is a fixed-term contract for a period of 12 months.

The hours of work will be 35 hours per week, Monday‑Friday 9 am‑5 pm, plus a minimum of 2 Saturdays per month 9 am‑12:30 pm. Time back in lieu will be given for Saturdays worked.

Compensation & Benefits

Base salary dependent on experience, starting from £23,000. Benefits include:

• Enhanced family‑focused benefits
• Private Medical Insurance and Medical Cash Plan
• 28 days annual leave plus bank holidays

Please see OSB Careers for more information about benefits.

Qualifications

• Previous experience in a customer‑facing environment
• Experience in cash handling
• GCSEs or equivalent in Maths and English

Next steps

Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB Careers.

Diversity, Equity & Inclusion

At OSB, we value diversity and encourage everyone to apply. We actively promote diversity at all levels and support equity and respect for all applicants and employees.