Senior / Customer Service Officer - Aberdeen Branch

Public Bank (Hong Kong) Limited; Aberdeen City; On-site; GBP 30,000 - 45,000; Full time

Job summary

Public Bank (Hong Kong) Limited in Aberdeen City is looking to hire for a role focused on promoting and cross-selling retail banking products.

Successful candidates will engage in relationship building and provide quality services to customers while managing daily branch operations and maintaining awareness of operational risks. Candidates should have secondary education and a minimum of 3 years of relevant experience in the banking sector.

Qualifications

• Minimum 3 years of relevant experience in retail banking.
• Experience with loan account reviews is a plus.
• Candidates with less experience are also welcomed.

Responsibilities

• Promote and cross-sell retail banking products.
• Provide quality and value-added services to customers.
• Assist in daily branch operations.
• Maintain awareness of operational risks and adhere to policies.

Skills

Retail banking product knowledge

Customer relationship building

Operational risk management

Proactive solicitation skills

Education

Secondary education or above

HKSI qualification

IIQE qualification

MPF qualification

Enhanced Competency Framework (ECF)

Job description

• Promote and cross-sell retail banking products through proactive business solicitation and relationship building with customers
• Provide quality and value-added services to the customers
• Assist in daily branch operations and perform annual review on loan accounts
• Maintain awareness of operational risks and adhere to relevant policies and guidelines
• Secondary education or above with minimum 3 years of relevant experience
• Qualification of HKSI, IIQE and MPF preferred
• Candidates with less experience are also welcomed
• With Enhanced Competency Framework (ECF) qualification is preferable