Branch Sales Advisor - Part Time

Arco Limited; Burslem; On-site; GBP 8,400 - 9,400; Part time

Benefits offered by this job

Holiday entitlement

Pension plan

Life Assurance

Perkbox discounts

Learning & development

Job summary

Arco Limited in Stoke-on-Trent is seeking a part-time Retail Assistant to work 12 hours per week, Thursday 08:00–17:00 and Saturday 08:00–12:00. You’ll do more than checkout, contacting and visiting customers to promote products, answering queries in-store and via email, and helping maintain a store to be proud of.

No PPE knowledge required—training will be provided. This role offers progression opportunities and a friendly team, with benefits including a competitive hourly rate, holidays,

Qualifications

• Face-to-face customer service experience is desirable.
• Familiarity with retail environments helps.
• Comfort making promotional calls to business customers.
• Ability to use IT systems to process transactions and respond to enquiries.

Responsibilities

• Deliver outstanding levels of customer service.
• Interact with customers in-store, on the phone, and during visits to promote products and services.
• Maintain a clean, presentable store environment you can be proud of.
• Process transactions and respond to customer inquiries using our IT software.

Skills

Customer service

Retail experience

Promotional calls

IT systems

Flexibility

Tools

POS software

Job description

About The Role

Are you looking for a part time role in retail working 12 hours each week? If this sounds like the idea role scenario that you are looking for, then we have a great opportunity in our Stoke branch working Thursday 08.00 till 17.00 and every Saturday morning, from 08:00 to 12:00. This isn’t your standard Retail role as you’ll be doing much more than standing behind a checkout! You’ll be given the opportunity to get involved in a variety of tasks including contacting and visiting customers to promote our products and services, responding to customer queries in-store and over email and ensuring we have a store to be proud of. Don’t worry if you don’t know much about the health and safety industry or personal protective equipment (PPE), as we’ll teach you all there is to know, and provide you with a platform to learn, develop and grow. This role can lead to future progression within Arco.

Key Responsibilities

• Delivering outstanding levels of customer service
• Interacting with our customers, in store, on the phone and on customer visits, to promote our products and services
• Providing a great shopping environment for our customers ensuring our stores are clean, tidy and presentable - a store we can be really proud of
• Processing customer transactions and responding to customer enquiries using our bespoke IT software

Benefits

• A starting hourly rate of £13.45 p/h
• 32 days holiday inclusive of bank holidays (Pro‑Rata)
• Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
• 2 fully paid Community Volunteering days every year
• An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
• A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
• Free, 24‑hour access to our Employee Assistance Programme
• Health Cash Plan where we’ll reimburse up to 100% of everyday healthcare costs
• Access to our Learning Management System, to support your personal and career development
• Long‑term service awards – we’re proud to have employees who have worked for us for 40 years

Qualifications

• Experience of working face to face with customers, preferably in a retail environment (not a requirement)
• An understanding of what makes a great customer experience
• Be comfortable making promotional calls to business customers
• An understanding of IT systems to process transactions and respond to customer enquiries
• Flexibility to cover colleague shifts (team absence, holidays)
• Drivers Licence would be preferred but not essential