Branch Sales Advisor

Arco: Experts In Safety; Stretford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Bonus

Pension

Life assurance

Holiday entitlement

Volunteer days

Discounts

Health cash plan

Learning & development

Employee assistance program

Long service rewards

Job summary

Arco: Experts In Safety is seeking a Branch Sales Advisor at our Manchester branch, Monday to Friday, 08:00 to 17:00, with occasional Saturday mornings. You’ll do more than checkout, engaging with customers to promote products and services, and handling queries in-store and by email to keep a store you can be proud of.

No PPE knowledge? No problem—we’ll train you and support your development, with opportunities for progression within Arco and a supportive team environment.

Qualifications

• Experience of working face to face with customers, preferably in a retail environment.
• Strong focus on delivering a great customer experience and helping customers.
• Comfortable using IT systems to process transactions and respond to enquiries.

Responsibilities

• Delivering outstanding levels of customer service.
• Interacting with customers in store, on the phone and on visits to promote products and services.
• Providing a great shopping environment that is clean, tidy and presentable.
• Processing customer transactions and responding to enquiries using our bespoke IT software.
• Cover branch deliveries when required by driving a van.

Skills

Customer service

Retail experience

IT literacy

UK driving licence

Tools

POS software

Job description

About The Role

Are you looking for a full-time role in a retail environment you don’t have to work evenings or every weekend? At our Manchester branch, we’re now looking for a Branch Sales Advisor to join our team working Monday to Friday, 08:00 to 17:00 with the occasional Saturday mornings when needed.

This isn’t your standard retail role as you’ll be doing much more than standing behind a checkout! You’ll be given the opportunity to get involved in a variety of tasks including contacting and visiting customers to promote our products and services, responding to customer queries in-store and over email and ensuring we have a store to be proud of.

Don’t worry if you don’t know much about the health and safety industry or personal protective equipment (PPE), as we’ll teach you all there is to know, and provide you with a platform to learn, develop and grow. This role can lead to future progression within Arco.

Key responsibilities include:

• Delivering outstanding levels of customer service
• Interacting with our customers, in store, on the phone and on customer visits, to promote our products and services
• Providing a great shopping environment for our customers ensuring our stores are clean, tidy and presentable - a store we can be really proud of
• Processing customer transactions and responding to customer enquiries using our bespoke IT software
• Drive a commercial van to visit customer sites with deliveries to cover holidays and sickness

On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:

• A starting salary of £27,976 plus bonus
• 32 days holiday inclusive of bank holidays
• Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
• 2 fully paid Community Volunteering days every year
• An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
• A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
• Free, 24-hour access to our Employee Assistance Programme
• Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
• Access to our Learning Management System, to support your personal and career development
• Long-term service awards – we’re proud to have employees who have worked for us for 40 years

The ideal Branch Sales Advisor will be/have:

• Experience of working face to face with customers, preferably in a retail environment (not a requirement)
• An understanding of what makes a great customer experience
• Be comfortable making promotional calls to business customers
• An understanding of IT systems to process transactions and respond to customer enquiries
• Flexibility to cover colleague shifts (team absence, holidays)
• Full UK Drivers Licence is required to help cover branch deliveries when required

About Us

With a proud 140-year legacy, you’ll be part of something special when you join the UK’s leading safety experts. As the only integrated safety products and services business, Arco’s size, scale and reputation are why we have such an impressive portfolio of satisfied customers.

It’s an exciting time for us, and whatever your role, you’ll play a part in Arco’s journey to become more profitable and sustainable. To drive a performance culture, we consistently invest in our people to ensure we push for shared success. We respect and value everyone’s unique skills, experience and ideas so you’ll have ample opportunity to help shape our future growth and be rewarded for delivering against our targets.

At Arco, inclusion means ensuring everyone feels valued, respected and able to be their best. We celebrate the unique skills, experiences and perspectives each colleague brings, and we’re committed to creating a supportive environment where everyone can thrive. As part of our journey to everyday inclusion, we recognise that individual needs may vary. If you require any reasonable adjustments or additional support during the recruitment process, please let us know. Be Safe, Be Yourself, Be Your Best.