Branch Sales Advisor

ARCO; Greater Manchester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Starting salary £27,976 + bonus

32 days holiday incl. bank holidays

Option to purchase 5 extra days

Volunteering days: 2 per year

Pension up to 8% ARCO contrib.

Employee discounts on ARCO products

Health cash plan

Learning Management System access

Long-term service awards

Job summary

ARCO in Manchester is hiring a Branch Sales Advisor for a full-time role, Monday to Friday, 08:00–17:00, with occasional Saturday mornings. You will engage with customers to promote PPE and safety products, handle inquiries in-store and by email, and help maintain a welcoming store environment.

No prior PPE knowledge is required as training will be provided, offering a platform to learn, develop and grow. This role can lead to progression within ARCO.

Qualifications

• Experience in delivering outstanding customer service.
• Ability to interact with customers in-store, on the phone and via email.
• Comfort with using IT systems to process transactions and respond to inquiries.
• Flexibility to cover shifts and support deliveries when required.
• Full UK driving license is required to cover branch deliveries.

Responsibilities

• Delivering outstanding levels of customer service
• Interacting with our customers, in store, on the phone and on customer visits, to promote our products and services
• Providing a great shopping environment for our customers ensuring our stores are clean, tidy and presentable - a store we can be really proud of
• Processing customer transactions and responding to customer enquiries using our bespoke IT software
• Drive a commercial van to visit customer sites with deliveries to cover holidays and sickness

Skills

Customer service

Face-to-face interaction

Promotional calls

IT systems literacy

Driving licence

Tools

POS software

Job description

About The Role

Are you looking for a full-time role in a retail environment you don't have to work evenings or every weekend? At our Manchester branch, we're now looking for a Branch Sales Advisor to join our team working Monday to Friday, 08:00 to 17:00 with the occasional Saturday mornings when needed.

This isn't your standard retail role as you'll be doing much more than standing behind a checkout! You'll be given the opportunity to get involved in a variety of tasks including contacting and visiting customers to promote our products and services, responding to customer queries in-store and over email and ensuring we have a store to be proud of.

Don't worry if you dont know much about the health and safety industry or personal protective equipment (PPE), as we'll teach you all there is to know, and provide you with a platform to learn, develop and grow. This role can lead to future progression within Arco.

Key responsibilities

• Delivering outstanding levels of customer service
• Interacting with our customers, in store, on the phone and on customer visits, to promote our products and services
• Providing a great shopping environment for our customers ensuring our stores are clean, tidy and presentable - a store we can be really proud of
• Processing customer transactions and responding to customer enquiries using our bespoke IT software
• Drive a commercial van to visit customer sites with deliveries to cover holidays and sickness

Benefits

• A starting salary of £27,976 plus bonus
• 32 days holiday inclusive of bank holidays
• Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
• 2 fully paid Community Volunteering days every year
• An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
• A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
• Free, 24-hour access to our Employee Assistance Programme
• Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
• Access to our Learning Management System, to support your personal and career development
• Long-term service awards - we're proud to have employees who have worked for us for 40 years

Ideal candidate

• Experience of working face to face with customers, preferably in a retail environment (not a requirement)
• An understanding of what makes a great customer experience
• Be comfortable making promotional calls to business customers
• An understanding of IT systems to process transactions and respond to customer enquiries
• Flexibility to cover colleague shifts (team absence, holidays)
• Full UK Drivers Licence is required to help cover branch deliveries when required

About Us

With a proud 140-year legacy, you'll be part of something special when you join the UK's leading safety experts. As the only integrated safety products and services business, Arco's size, scale and reputation are why we have such an impressive portfolio of satisfied customers.

It's an exciting time for us, and whatever your role, you'll play a part in Arco's journey to become more profitable and sustainable. To drive a performance culture, we consistently invest in our people to ensure we push for shared success. We respect and value everyone's unique skills, experience and ideas so you'll have ample opportunity to help shape our future growth and be rewarded for delivering against our targets.

At Arco, inclusion means ensuring everyone feels valued, respected and able to be their best. We celebrate the unique skills, experiences and perspectives each colleague brings, and we're committed to creating a supportive environment where everyone can thrive. As part of our journey to everyday inclusion, we recognise that individual needs may vary. If you require any reasonable adjustments or additional support during the recruitment process, please let us know. Be Safe, Be Yourself, Be Your Best.