Branch Sales Advisor

Arco; Stretford; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Bonus scheme

32 days holiday incl. bank holidays

Pension up to 8%

Employee discount on Arco products

Health cash plan

Job summary

Arco is seeking a Branch Sales Advisor in Manchester for 20 hours per week. You will engage customers in-store, on calls and on visits to promote our PPE products and services while ensuring a welcoming shopping environment. Training will be provided on PPE and safety goods, with opportunities for progression.

The role supports flexible hours, occasional Saturday mornings, and a path to future development within Arco. A UK driving licence is helpful for branch deliveries when required.

Qualifications

• Face-to-face customer service experience preferred.
• Strong focus on delivering a great customer experience.
• Basic IT systems literacy to process transactions and respond to inquiries.

Responsibilities

• Deliver outstanding levels of customer service in-store and on calls.
• Interacting with customers in store, on the phone and on visits to promote products and services.
• Maintain a clean, welcoming shop environment and presentable storefronts.
• Process customer transactions using our IT software and respond to queries.
• Assist with branch deliveries to cover holidays or sickness when required.

Skills

Customer service

Communications

IT systems literacy

Full UK Driving Licence

Job description

About The Role

Are you looking for a part time role working 20 hours per week in a retail environment where you don’t have to work evenings or every weekend? At our Manchester branch, we’re now looking for a Branch Sales Advisor to join our team working 20 hours per week over Monday to Friday with the occasional Saturday mornings when needed. This isn’t your standard retail role as you’ll be doing much more than standing behind a checkout! You’ll be given the opportunity to get involved in a variety of tasks including contacting and visiting customers to promote our products and services, responding to customer queries in store and over email and ensuring we have a store to be proud of. Don’t worry if you don’t know much about the health and safety industry or personal protective equipment (PPE), as we’ll teach you all there is to know, and provide you with a platform to learn, develop and grow. This role can lead to future progression within Arco.

Key responsibilities

• Delivering outstanding levels of customer service
• Interacting with our customers, in store, on the phone and on customer visits, to promote our products and services
• Providing a great shopping environment for our customers ensuring our stores are clean, tidy and presentable - a store we can be really proud of
• Processing customer transactions and responding to customer enquiries using our bespoke IT software
• Drive a commercial van to visit customer sites with deliveries to cover holidays and sickness

Benefits

• £13.45 per hour plus bonus
• 32 days holiday inclusive of bank holidays
• Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
• 2 fully paid Community Volunteering days every year
• An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
• A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
• Free, 24-hour access to our Employee Assistance Programme
• Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
• Access to our Learning Management System, to support your personal and career development
• Long-term service awards – we’re proud to have employees who have worked for us for 40 years

Ideal candidate

• Experience of working face to face with customers, preferably in a retail environment (not a requirement)
• An understanding of what makes a great customer experience
• Be comfortable making promotional calls to business customers
• An understanding of IT systems to process transactions and respond to customer enquiries
• Flexibility to cover colleague shifts (team absence, holidays)
• Full UK Drivers Licence is required to help cover branch deliveries when required

About Us

With a proud 140-year legacy, you’ll be part of something special when you join the UK’s leading safety experts. As the only integrated safety products and services business, Arco’s size, scale and reputation are why we have such an impressive portfolio of satisfied customers. It’s an exciting time for us, and whatever your role, you’ll play a part in Arco’s journey to become more profitable and sustainable. To drive a performance culture, we consistently invest in our people to ensure we push for shared success. We respect and value everyone’s unique skills, experience and ideas so you’ll have ample opportunity to help shape our future growth and be rewarded for delivering against our targets. At Arco, inclusion means ensuring everyone feels valued, respected and able to be their best. We celebrate the unique skills, experiences and perspectives each colleague brings, and we’re committed to creating a supportive environment where everyone can thrive. As part of our journey to everyday inclusion, we recognise that individual needs may vary. If you require any reasonable adjustments or additional support during the recruitment process, please let us know. Be Safe, Be Yourself, Be Your Best.