Branch Operations Leader

Euro Car Parts Limited; Berkley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave (Bank Holidays)

Career Growth across the UK & Europe

Life Assurance

EAP 24/7

Exclusive Gym Discounts

Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Job summary

Euro Car Parts Limited is seeking an experienced Duty Manager to lead the day-to-day operation of a UK branch across retail, warehouse and fleet. You will report to the Branch Manager and work with other Duty Managers to deliver exceptional service while developing a high-performing team.

The role focuses on safety, efficiency and commercial performance, coaching colleagues, managing stock and ensuring high standards of customer experience across all channels.

Qualifications

• Experienced people leader with a passion for operational excellence and customer service.
• Previous supervisory or management experience within retail, warehouse, logistics or distribution.
• A full UK driving licence.
• Experience leading, coaching and developing teams.
• Strong organisational and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Experience managing KPIs and operational performance.
• Customer-focused mindset with a drive to deliver outstanding service.
• Good knowledge of stock control and operational processes.
• Strong commercial awareness and ability to influence business performance.
• Confidence working with operational systems and reporting tools.
• Flexible approach and ability to perform under pressure.
• Experience with fleet operations, inventory management or P&L responsibility would be advantageous but isn't essential.

Responsibilities

• Lead the day-to-day operation of the branch across retail, warehouse and fleet functions.
• Coach, motivate and develop colleagues across all operational areas.
• Ensure branch safety, compliance and high standards of customer service.
• Drive branch sales, profit and margin targets and manage costs.
• Monitor inventory accuracy, stock control and stock takes.
• Oversee Click & Collect, deliveries, returns and warranties.
• Collaborate with Sales and Operations teams to maximise opportunities.
• Maintain branch presentation and operational excellence.

Skills

People leadership

Operational excellence

Customer service

Team development

Stock control

KPIs and performance

Safety compliance

Fleet operations awareness

Job description

Euro Car Parts Limited is seeking an experienced Duty Manager to lead the day-to-day operation of a UK branch across retail, warehouse and fleet. You will report to the Branch Manager and work with other Duty Managers to deliver exceptional service while developing a high-performing team.

The role focuses on safety, efficiency and commercial performance, coaching colleagues, managing stock and ensuring high standards of customer experience across all channels.