Branch Network Leader (6-Month Secondment)

HSBC Holdings plc; Hull and East Yorkshire; Presencial; GBP 70.000 - 95.000; Jornada completa

Descripción de la vacante

HSBC Holdings plc in the United Kingdom is seeking a Senior Network Manager for a 6-month secondment. The role focuses on leading branch networks, coaching Customer Service teams, and promoting a customer-centric, digital-first culture across local branches.

You will drive risk controls, act as a Brand Ambassador in the community, and inspire teams to deliver high-quality outcomes for customers using the channels of their choice. Internal candidates are encouraged to apply.

Formación

• Customer-centric leader with strong personal financial services and banking experience; proactive in recognising and meeting customer needs.
• Digital-first mindset, driving adoption of products and services to improve customer outcomes.
• Strong risk management across all risk areas, spotting current and emerging risks to deliver quality outcomes.
• People leader and coach who develops, retains, and role-models inclusive, high-performing teams aligned to Network goals.
• Decisive change agent with excellent judgement and problem-solving skills; thrives in ambiguity, builds strong relationships, and delivers creative solutions.

Responsabilidades

• Support the day-to-day operational running of their branch, not only line managing a number of our Customer Service Team colleagues, but coaching and developing colleagues across the wider team and area.
• Put our customers at the heart of what you do by understanding, supporting, and fulfilling their needs through the channel of their choice, and actively promoting a customer centric culture within our branches
• Manage the risks and controls of the branch ensuring that operational losses are minimised
• Be a Brand Ambassador and the face of HSBC in the local community
• Drive a digital first culture in which products and services are provided in a digital format

Conocimientos

Customer-centric leadership

Digital-first mindset

Risk management

People leadership & coaching

Decisive change agent

Descripción del empleo

HSBC Holdings plc in the United Kingdom is seeking a Senior Network Manager for a 6-month secondment. The role focuses on leading branch networks, coaching Customer Service teams, and promoting a customer-centric, digital-first culture across local branches.

You will drive risk controls, act as a Brand Ambassador in the community, and inspire teams to deliver high-quality outcomes for customers using the channels of their choice. Internal candidates are encouraged to apply.