Senior Network Manager

HSBC Holdings plc; Hull and East Yorkshire; Sur place; GBP 70 000 - 95 000; Plein temps

Résumé du poste

HSBC Holdings plc in the United Kingdom is seeking a Senior Network Manager for a 6-month secondment. The role focuses on leading branch networks, coaching Customer Service teams, and promoting a customer-centric, digital-first culture across local branches.

You will drive risk controls, act as a Brand Ambassador in the community, and inspire teams to deliver high-quality outcomes for customers using the channels of their choice. Internal candidates are encouraged to apply.

Qualifications

• Customer-centric leader with strong personal financial services and banking experience; proactive in recognising and meeting customer needs.
• Digital-first mindset, driving adoption of products and services to improve customer outcomes.
• Strong risk management across all risk areas, spotting current and emerging risks to deliver quality outcomes.
• People leader and coach who develops, retains, and role-models inclusive, high-performing teams aligned to Network goals.
• Decisive change agent with excellent judgement and problem-solving skills; thrives in ambiguity, builds strong relationships, and delivers creative solutions.

Responsabilités

• Support the day-to-day operational running of their branch, not only line managing a number of our Customer Service Team colleagues, but coaching and developing colleagues across the wider team and area.
• Put our customers at the heart of what you do by understanding, supporting, and fulfilling their needs through the channel of their choice, and actively promoting a customer centric culture within our branches
• Manage the risks and controls of the branch ensuring that operational losses are minimised
• Be a Brand Ambassador and the face of HSBC in the local community
• Drive a digital first culture in which products and services are provided in a digital format

Connaissances

Customer-centric leadership

Digital-first mindset

Risk management

People leadership & coaching

Decisive change agent

Description du poste

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We are currently seeking an experienced professional to join our team in the role of Senior Network Manager – 6 month secondment.

The Branch Network is the heartbeat of the communities in which we serve, guiding and supporting our customers and empowering them to bank with us using the channel of their choice. Our role on the high street is ever changing and we want to be at the forefront, delivering at pace with outstanding service and our customers at the centre of everything we do.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

• Support the day-to-day operational running of their branch, not only line managing a number of our Customer Service Team colleagues, but coaching and developing colleagues across the wider team and area.
• Put our customers at the heart of what you do by understanding, supporting, and fulfilling their needs through the channel of their choice, and actively promoting a customer centric culture within our branches
• Manage the risks and controls of the branch ensuring that operational losses are minimised
• Be a Brand Ambassador and the face of HSBC in the local community
• Drive a digital first culture in which products and services are provided in a digital format

To be successful in this role you need to be a high energy self-starter with particular emphasis on inspiring and motivating others, we are looking for people with the following characteristics, skillset and experience:

• Customer-centric leader with strong personal financial services and banking experience; proactive in recognising and meeting customer needs.
• Digital-first mindset, driving adoption of products and services to improve customer outcomes.
• Strong risk management across all risk areas, spotting current and emerging risks to deliver quality outcomes.
• People leader and coach who develops, retains, and role-models inclusive, high-performing teams aligned to Network goals.
• Decisive change agent with excellent judgement and problem-solving skills; thrives in ambiguity, builds strong relationships, and delivers creative solutions.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail].