Branch Manager — Lead High-Impact Banking Team

Leeds Building Society; Kendal; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Annual bonus (up to 12%)

Matched pension contributions (up to

26 days holiday plus holidays purchase

Job summary

Leeds Building Society Kendal branch is seeking a Branch Manager to lead the team, ensuring compliant and efficient operations while delivering excellent customer service. You will motivate colleagues to succeed and exceed branch objectives, ensuring compliant administration of the branch.

In return, you’ll enjoy a supportive culture with an annual bonus up to 12%, matched pension contributions up to 10%, 26 days holiday plus holidays purchase scheme, and access to Colleague Mortgage and Saver

Qualifications

• Experience leading, coaching and motivating teams in a retail/financial services or customer-facing environment.
• Passion for delivering exceptional customer service and positive financial outcomes for members.
• Ability to manage challenging situations with empathy, resolve conflicts and guide teams.

Responsibilities

• Lead and develop the branch team to deliver high performance and compliant administration.
• Motivate colleagues to achieve branch objectives and provide coaching to improve performance.
• Ensure branch operations comply with FCA rules, Consumer Duty and applicable products.

Skills

People leadership

Coaching & motivation

Customer service focus

Financial conversations

Compliance & risk awareness

Communication & conflict resolution

Influence & team building

Decision making under pressure

Empathy for vulnerable customers

Tools

Microsoft 365

Job description

Leeds Building Society Kendal branch is seeking a Branch Manager to lead the team, ensuring compliant and efficient operations while delivering excellent customer service. You will motivate colleagues to succeed and exceed branch objectives, ensuring compliant administration of the branch.

In return, you’ll enjoy a supportive culture with an annual bonus up to 12%, matched pension contributions up to 10%, 26 days holiday plus holidays purchase scheme, and access to Colleague Mortgage and Saver