Branch Manager - Kendal

Leeds Building Society; Kendal; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Annual bonus up to 12%

Pension matching up to 10%

Holiday purchase scheme

Colleague Mortgage and Saver products

Volunteer days

Job summary

Leeds Building Society in Kendal is seeking a Branch Manager to lead and develop a high-performing team, ensuring compliant operations and exceptional customer service. You will drive branch performance, manage daily activities, and uphold standards across savings, mortgages and insurance products.

The role focuses on coaching staff, delivering positive outcomes for members and maintaining operational excellence in a trusted regional lender environment.

Qualifications

• Experience leading, coaching and motivating teams in a retail/financial services environment.
• Passion for delivering exceptional customer service and positive financial conversations for members.
• Ability to handle challenging situations with resilience and empathy, including vulnerable customers.
• Strong communication, conflict resolution and team-building skills with the ability to inspire others.
• Understanding of FCA rules, Consumer Duty and relevant financial products (savings, mortgages, insurance).
• Comfort using performance data and new systems to support branch operations and improvements.

Responsibilities

• Lead the Kendal Branch in a compliant and efficient manner through developing a high-performing team.
• Motivate colleagues to meet and exceed branch objectives and deliver excellent customer outcomes.
• Oversee branch operations, governance and continuous improvement initiatives.

Skills

Team leadership

Customer service

Conflict resolution

Communication

FCA rules knowledge

Using performance data

MS 365 / IT literacy

Tools

Microsoft 365

Job description

How you'll help us live our purpose

We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

How you'll make a difference:

As our Branch Manager, you'll have the opportunity to make a significant impact in our Kendal Branch. You will ensure that the branch operates in a compliant and efficient way through the development of an effective high performing team. By motivating colleagues to succeed and exceed branch objectives, you will ensure compliant administration of the Branch.

Whatever your day brings, your work will really make a difference, and you'll feel proud of delivering positive outcomes for our customers.

What will you bring to the role?

• Experience leading, coaching and motivating teams in a retail, financial services or similar customer-facing environment.
• A passion for delivering exceptional customer service, with the confidence to support positive financial conversations and outcomes for members.
• The resilience, empathy and judgement to manage challenging situations, including supporting customers in vulnerable circumstances.
• Strong communication, conflict resolution and team-building skills, with the ability to influence and inspire others.
• Understanding of FCA rules, Consumer Duty and relevant financial products such as savings, mortgages and insurance.
• Confidence using performance data, Microsoft 365 tools and new systems to support effective branch operations and continuous improvement.
• Ownership and accountability for delivering objectives, applying learning and meeting operational expectations.

And in return, you'll get the best from us:

• Annual bonus of up to 12%
• Matched pension contributions up to 10%
• 26 days holiday, plus bank holidays and holiday purchase scheme
• Colleague Mortgage and Saver products
• 2 days' volunteering per year

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose us?

Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

You’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.

We're devoted to creating a culture and workplace that is representative of the communities we serve. If you have any specific access requirements, please reach out us on [e-mail]. so we can discuss how we support your application and make reasonable adjustments where possible.