Branch Manager – Johnsons The Cleaners

Ripon Bid Ltd.; United Kingdom; Remote; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Free holiday homes

Uncapped bonuses

Discount card (colleagues)

Birthday day off

Child’s first day off school

Annual salary reviews

Weekly lottery draws

Promotion prospects

Marriage bonus

Mental health support

Job summary

Johnsons the Cleaners, part of the Timpson Group, is seeking a Branch Manager for its Dry Cleaning and Laundry operation. You will lead daily branch activities, ensure policy adherence, and drive sales and profitability while maintaining high standards.

We value personality and customer focus. The role requires flexibility across activities, with 40-hour weeks (5 days, including weekends) and the potential for uncapped weekly bonuses. Basic wage starts at £13.00 per hour after a trial period.

Qualifications

• Experience in retail or hospitality.
• Excellent customer service skills.
• Strong organisational and planning abilities.
• Clear written and verbal communication skills.
• Ability to lead by example and motivate staff.

Responsibilities

• Manage the Dry Cleaning branch to maximise sales and profit while maintaining high standards.
• Ensure policies and procedures are followed in line with company strategy.
• Work with Area Managers to ensure effective running of the area.
• Provide first-class service to customers and colleagues.

Skills

Customer service

Retail experience

Hospitality experience

Organisational skills

Communication skills

Team motivation

Job description

Branch Manager needed at Dry Cleaning and Laundry specialist, Johnsons the Cleaners

Are you ready to embark on a rewarding new career? If you have experience in retail or hospitality and are looking for a new adventure, we have an exciting opportunity for you! Join Johnson’s Dry Cleaners’ family, part of the Timpson Group, a renowned high street service retailer. We seek enthusiastic individuals with excellent customer service skills who are ready to embrace something different and rewarding.

Your day-to-day responsibilities will be to effectively manage the Dry Cleaning branch. To ensure the correct policies and procedures are complied with in line with company strategy, to ensure an excellent service is provided to the customer and receiver branches and promote a positive working environment for all branch colleagues. As a manager, you should always be looking to maximise both the sales and the profitability of your branch whilst maintaining high branch standards.

You will be required to operate flexibly across a broad range of activities in support of the Company’s continuing need to adapt to change and to provide a first-class service to its customers. You will be required to work closely with Area Managers and Area Development Managers to ensure the effective running of the area.

As part of your job role, you will be expected to complete an act of kindness for customers or colleagues every day.

What We Offer:

Taking care of our colleagues is our top priority. Every year, we measure our happiness index to understand how our team feels and how we can improve.

In addition to a basic wage, all our colleagues can earn weekly performance bonuses. Benefits include:

• Free holiday homes
• Achievable uncapped bonuses
• Discount card (up to 90% off for colleagues, up to 25% off for friends and family)
• An extra day off for your birthday
• Paid day off for a child’s first day at school
• Annual salary reviews
• £1000 weekly lottery draws
• Excellent promotion prospects
• £100 bonus when you get married
• Mental health support, including free flu jabs and a 24-hour helpline and more!

Who We’re Looking For:

We value personality over qualifications. Ideal candidates are positive, friendly, confident, great communicators, with a drive to succeed.

• Excellent organisational skills and ability to plan effectively, highlighting the ability to prioritise accordingly.
• Excellent written and verbal communication skills.
• Ability to work unsupervised
• Analytical and problem solving skills.
• Clearly demonstrate the ability to prioritise.
• Demonstrate team spirit and provide motivation among staff and the field team.
• Set standards by leading by example.
• Clearly demonstrate and communicate plans and objectives in meetings.

Pay:Starting at £13.00 per hour following a successful trial period.You also have the opportunity to earn an uncapped weekly bonus.

Hours: 40 hours over 5 days, including weekends, with some overtime available when trained.