Branch Manager

Timpson-Ltd; Birmingham; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Free holiday homes

Uncapped bonuses

Discount card

Birthday day off

Paid day off for child’s first day at

Annual salary reviews

Regular social events

Weekly lottery draws

Promotion prospects

Ongoing skills training

£100 bonus on marriage

Job summary

Johnson’s Dry Cleaners (Part of Timpson Group Limited) is seeking a Branch Manager in Harborne. You will oversee daily branch operations, ensure excellent customer service, and promote a positive team environment.

The role requires a full driver's license and willingness to cover multiple branches in surrounding areas. Salary starts at £27,560 per year, rising to £28,080 after a successful trial period, with an uncapped weekly bonus opportunity.

Qualifications

• Experience in retail or hospitality and customer service excellence.
• Ability to manage branch operations and supervise staff.
• Strong communication and organisational skills.

Responsibilities

• Manage the Dry Cleaning branch effectively and ensure policy compliance.
• Drive sales and profitability while maintaining branch standards.
• Collaborate with Area Managers to ensure smooth operations.

Skills

Customer service

Leadership

Communication

Teamwork

Job description

Johnson’s Dry Cleaners
(Part of Timpson Group Limited)

Are you ready to embark on a rewarding new career? If you’ve spent time in retail or hospitality If you have experience in retail or hospitality and are looking for a new adventure, we have an exciting opportunity for you! Join Johnson’s Dry Cleaners' family, part of the Timpson Group, a renowned high street service retailer. We seek enthusiastic individuals with excellent customer service skills who are ready to embrace something different and rewarding.

This role requires coverage between various branches in the surrounding areas. A full driver's license and mode of transport are essential.

Position: Branch Manager

Location: Harborne

Job Type: Permanent / Full Time

Pay: Starting at £ 27560 per annum, increasing to £28,080 per annum following a successful trial period. You also have the opportunity to earn an uncapped weekly bonus

Hours: 40 hours over 5 days, including weekends, with some overtime available when trained.

Job Description:

Your day-to-day responsibilities will be to effectively manage the Dry Cleaning branch. To ensure the correct policies and procedures are complied with in line with company strategy, to ensure an excellent service is provided to the customer and receiver branches and promote a positive working environment for all branch colleagues. As Manager you should always be looking to maximise both the sales and the profitability of your branch whilst maintaining high branch standards. .

You will be required to operate flexibly across a broad range of activities in support of the Company’s continuing need to adapt to change and to provide a first class service to its customers. You will be required to work closely with Area Managers and Area Development Managers to ensure effective running of the area.

As part of your job role, you will be expected to complete an act of kindness for customers or colleagues every day.

What We Offer:

Taking care of our colleagues is our top priority. Every year, we measure our “happiness index” to understand how our team feels and how we can improve.

In addition to a basic wage, all our colleagues can earn weekly performance bonuses. Benefits include:

• - Free holiday homes
• - Achievable uncapped bonuses
• - Discount card (up to 90% off for colleagues, up to 25% off for friends and family)
• - An extra day off for your birthday
• - Paid day off for a child’s first day at school
• - Annual salary reviews
• - Regular social events
• - £1000 weekly lottery draws
• - Excellent promotion prospects
• - Ongoing skills training
• - £100 bonus when you get married
• - Mental health support, including free flu jabs and a 24-hour helpline
• - … and more!

Who We’re Looking For:

We value personality over qualifications. Ideal candidates are positive, friendly, confident, great communicators, with a drive to succeed.

• Excellent organisational skills and ability to plan effectively highlighting the ability to prioritise accordingly.

• Excellent customer service skills.
• Effective Time Management skills.
• Excellent written and verbal communication skills.
• Team Player / Leader.
• Ability to work unsupervised
• Analytical and Problem solving skills.
• Clearly demonstrate the ability to prioritise.
• Demonstrate team spirit and provide motivation among staff and the field team.
• Set standards by leading by example.
• Clearly demonstrate and communicate plans and objectives in meetings.

Who We Are:

Johnsons Cleaners has been caring for your clothes for over 200 years, founded in 1817 by the Johnsons Brothers in Liverpool as a silk dyeing business. Today, we are known for our high-quality laundry and dry cleaning services, friendly customer care, and attention to detail. In addition to laundry, we also offer clothing repairs, passport photos, carpet cleaning, and more!

At Johnsons, we celebrate diversity and welcome applicants from all backgrounds, including ex-offenders.

We look forward to meeting you!