Branch Manager - Coleshill

Scrivens Opticians & Hearing Care; Coleshill CP; Vor Ort; GBP 35.000 - 48.000; Vollzeit

Benefits dieser Stelle

Staff discount

Pension scheme

28 days annual leave

Zusammenfassung

Scrivens Opticians & Hearing Care is seeking a Branch Manager in Coleshill to lead a dedicated team in delivering expert eye and hearing care while driving branch growth.

You will inspire staff to deliver exceptional service, manage daily operations, and ensure high professional standards in a customer-focused environment.

Qualifikationen

• Experienced retail manager with a background in optics, audiology, or healthcare preferred.
• Strong leadership and people management skills.
• Customer-first mentality with excellent communication abilities.

Aufgaben

• Lead and motivate your team to deliver outstanding customer service.
• Manage all branch operations, including meeting sales targets and driving growth.
• Oversee staff training, coaching and performance management.
• Ensure customers receive expert advice and high-quality care.
• Oversee stock, compliance and day-to-day branch efficiency.
• Collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build relationships.
• Maintain compliance with company policies and health & safety standards.

Kenntnisse

Leadership

Customer service

Retail management

Communication

Tools

POS systems

Jobbeschreibung

About The Role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

About The Role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What We’re Looking For

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.

Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.

If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.

What We Offer

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme