Branch Manager

Wasabi Co.; Manchester; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Mystery Shopper Bonus

Pension scheme

Refer A Friend Scheme

Free meals on shift

50% discount in our Restaurants

Additional Leave after 2 years

Employee Assistant Programme

Stream benefits (pay as you earn)

Job summary

Wasabi Co. in Manchester is seeking a Branch Manager to lead daily branch operations, oversee the team, uphold high standards of service, food safety, and quality, and drive sales and customer satisfaction.

You will manage stock, control costs, implement promotions, and ensure smooth front- and back-of-house collaboration, all while maintaining Wasabi's values and brand. This role demands strong leadership, excellent communication, and a hands-on approach during peak times.

Qualifications

• Previous experience working in a similar role in hospitality/retail
• Excellent coaching and communication skills
• Able to work flexibly according to the needs of the business
• Remain impartial and make objective decisions
• Have a ‘can do’ positive attitude
• Excellent eye for detail
• Approachable with excellent people skills
• Able to inspire others using own passion for service & quality
• Planning and organisational skills: able to manage time effectively

Responsibilities

• Taking responsibility for the performance of the branch
• Managing and motivating the team to increase sales and ensure efficiency
• Analysing and planning the shop sales levels and profitability
• Creating and executing plans for sales
• Managing stock levels and making key decisions about stock control
• Purchasing, ordering of supplies and estimating food and beverage cost
• Managing product levels, agreeing timeframes and ensuring implementation in line with visual merchandising guideline
• Preparing reports on daily or weekly basis including staff control, food cost and sales
• Controlling wastage and expenditures
• Preparing cash drawers and change as required
• Supervising portion and quality control
• Taking care of the daily business reviews
• Making sure that the daily, nightly and weekend deposits are taken care of
• Delivering marketing activities, such as promotional events and discount scheme
• Coordinating the entire operation of the branch including the kitchen team
• Taking responsibility for meeting departmental productivity and quality goals
• Maintaining shop assets
• Combining strategic planning, shift pattern organisation and day-to-day management activities
• Customer service
• Ensuring the highest standards of quality and service at all times
• Ensuring that all employees adhere to the company's uniform standards
• Meeting and greeting customers
• Investigating any customer complaints and/or comments
• Having a presence on the sales floor throughout the day especially at peak times to identify or solve issues
• Ensuring speedy service with a friendly attitude and managing queues effectively
• Making sure that customers are served properly, fairly and in a timely manner
• Food Safety / Health and Safety / Security
• Ensuring all food safety procedures are completed and reporting any potential hazards immediately as well as taking any necessary action
• Complying with all health and safety regulations and company policies
• Enforcing sanitary practices for food handling and general cleanliness
• Enforcing maintenance of kitchen, unit and customer areas
• Managing stock loss by ensuring all company security policies and procedures are implemented and followed
• Identifying branch security issues and taking appropriate action to implement solutions where necessary
• Ensuring shop security is maintained and taking necessary preventative measures, for example, ensuring that CCTV is working correctly

Skills

Coaching

Communication

Flexibility

Impartiality

Can-do attitude

Attention to detail

People skills

Planning

Job description

About us

We're Wasabi. We are Passionate, we are Adaptable, we are Responsible and we are a Team! We're all about fresh and authentic, constantly working together to create a new, dynamic food experience. Our passion for food and art inspires us to continuously create new dishes to delight our customers. Join us and you'll have the opportunity to be a part of a fantastic team where you can learn new skills and develop an exciting career.

We are looking for a Branch Manager to join our Restaurant. You will play a pivotal role ensuring our teams deliver amazing customer service that wow's every time. You will also ensure our teams deliver hot food that is prepared, packaged and displayed to the highest possible standards, whilst complying with all quality checks and food safety control measures. You will support the management team in ensuring the smooth running of branch operations and deputise in their absence.

This is the chance to be a part of something innovative, inspirational and exciting!

About you

You're someone who is passionate about food. You thrive in a place where no two days are the same and want to work somewhere where you can feel like you're part of the family.

The Role:

The Branch Manager is responsible for running all aspects of branch operations. The Branch Manager will maintain the company's reputation and ethos, whilst meeting company targets and ensuring the highest possible standards are maintained at all times.

Key Responsabilities:

• Taking responsibility for the performance of the branch
• Managing and motivating the team to increase sales and ensure efficiency
• Analysing and planning the shop sales levels and profitability
• Creating and executing plans for sales
• Managing stock levels and making key decisions about stock control
• Purchasing, ordering of supplies and estimating food and beverage cost
• Managing product levels, agreeing timeframes and ensuring implementation in line with visual merchandising guideline
• Preparing reports on daily or weekly basis including staff control, food cost and sales
• Controlling wastage and expenditures
• Preparing cash drawers and change as required
• Supervising portion and quality control
• Taking care of the daily business reviews
• Making sure that the daily, nightly and weekend deposits are taken care of
• Delivering marketing activities, such as promotional events and discount scheme
• Coordinating the entire operation of the branch including the kitchen team
• Taking responsibility for meeting departmental productivity and quality goals
• Maintaining shop assets
• Combining strategic planning, shift pattern organisation and day-to-day management activities
• Customer service
• Ensuring the highest standards of quality and service at all times
• Ensuring that all employees adhere to the company's uniform standards
• Meeting and greeting customers
• Investigating any customer complaints and/or comments
• Having a presence on the sales floor throughout the day especially at peak times to identify or solve issues
• Ensuring speedy service with a friendly attitude and managing queues effectively
• Making sure that customers are served properly, fairly and in a timely manner
• Food Safety / Health and Safety / Security
• Ensuring all food safety procedures are completed and reporting any potential hazards immediately as well as taking any necessary action
• Complying with all health and safety regulations and company policies
• Enforcing sanitary practices for food handling and general cleanliness
• Enforcing maintenance of kitchen, unit and customer areas
• Managing stock loss by ensuring all company security policies and procedures are implemented and followed
• Identifying branch security issues and taking appropriate action to implement solutions where necessary
• Ensuring shop security is maintained and taking necessary preventative measures, for example, ensuring that CCTV is working correctly

Our requirements:

• Previous experience working in a similar role in hospitality/retail sector
• Excellent coaching and communication skills
• Able to work flexibly according to the needs of the business
• Remain impartial and make objective decisions
• Have a ‘can do’ positive attitude
• Excellent eye for detail
• Approachable with excellent people skills
• Able to inspire others using own passion for service & quality
• Planning and organisational skills: able to manage time effectively

In return we provide:

• A great working environment
• Mystery Shopper Bonus
• Pension scheme
• Refer A Friend Scheme
• Free meals on shift
• 50% discount in our Restaurants
• Additional Leave after 2 years
• Employee Assistant Programme
• Stream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings
• A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox
• Online GP service via Perkbox
• Long Service Awards
• Life Assurance and
• The opportunity to develop your skills within a growing company.