Branch Manager

Arch Insurance; Southampton; On-site; GBP 70,000 - 110,000; Full time

Job summary

Arch Europe Insurance Services Ltd is seeking a Branch Manager to lead a team of insurance professionals, drive sales targets, and uphold high underwriting and compliance standards at the Southampton branch.

You will oversee daily operations, guide strategic growth, strengthen client relationships, and deliver tailored insurance solutions to protect customers and enhance Arch's regional market presence.

Qualifications

• Minimum of 10 years relevant management or senior management experience.
• Proven ability to market to senior industry professionals.
• Strong interpersonal and communication skills at executive level.
• Experience leading high-performing insurance teams and broker relationships.

Responsibilities

• Underwriting: understand client underwriting philosophy and risk coverage.
• Marketing: execute branch marketing, build senior client relationships, negotiate terms.
• Management: attract/retain top talent, drive performance, manage expenses and operations.
• Internal/External Relationships: frequent liaison with staff and brokers to clarify information.

Skills

Leadership

Sales acumen

Education

CII or higher

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Role Summary and Purpose

Role of the Branch Manager is to be the driving force behind your branch’s success—leading and inspiring a team of insurance professionals to deliver exceptional service, achieve ambitious sales targets, and uphold the highest standards of compliance and operational excellence.

You will oversee day-to-day branch operations, from guiding strategic growth initiatives to ensuring smooth and efficient service to our customers and quality underwriting.

Your leadership will inspire your team to build lasting client relationships, identify new business opportunities, and provide tailored insurance solutions that truly protect and empower customers. By balancing commercial performance with a customer-first mindset, you will play a pivotal role in strengthening the company’s reputation and market presence in your region.

Key Tasks and Responsibilities

Underwriting:

• Understand client company underwriting philosophy
• Understand coverage and risk hazards
• Apply Arch underwriting philosophy to risk analysis approach for technical rate determination
• Apply Arch risk appetite philosophy for capacity determination

Marketing:

• Execute branch marketing plan
• Understand individual client company operating goals and structure
• Develop senior client relationships
• Provide timely and quality service
• Determine and negotiate market price, terms and conditions

Management:

• Attract and retain a superior employee base by providing leadership and strong performance management, promoting teamwork and providing a conducive office environment for all employees. Managing the Business:
• Efficient in process
• Appropriate with Expenses
• Enhance Arch’s and your own reputation in the marketplace

Internal/External Relationships

• Frequent contact with staff and technical support unit, to clarify and obtain information.

Role Requirements & Skills

Skills / Competencies

• Minimum of 10 years relevant experience at a management or senior management level

Qualifications

• Preferably CII or higher

Experience:

• Currently working in the market with a good track record of leading a high performing team and have excellent contacts with commercial and corporate brokers across the region
• Proven ability to market to senior individuals in the industry
• Strong interpersonal and communication skills and the ability to work with management at a senior and exec level

14101 Arch Europe Insurance Services Ltd