Team Manager

East of England Co-op; Norwich; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive rates of pay

20% discount in stores

22 days holiday plus bank holidays

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay

Award-winning training and apprentices

Retail discounts and cashback

Job summary

East of England Co-op in Norwich is seeking a Team Manager to lead a store team and drive excellent customer service. You will coach colleagues, provide regular feedback, and support community-focused initiatives. The role involves deputising for the Branch Manager and maintaining high standards throughout the store.

You will need proven leadership, a proactive mindset, and a commitment to great service, with flexibility to adapt to changing retail needs and staff shifts.

Qualifications

• Proven track record in leading teams and delivering excellent customer service.
• Ability to coach and support colleagues to realise their potential.
• Flexible, proactive, and able to make quick, smart decisions.

Responsibilities

• Lead your team and manage people development with regular feedback.
• Deputise for Branch Manager and stand in when needed.
• Maintain high standards of service and store safety/compliance.
• Build connections with local community and other stores.
• Promote membership and store initiatives.

Skills

Leadership experience

Motivation skills

Adaptability

Customer service focus

Job description

Come and join our team! As Team Manager, you will be responsible for helping colleagues to realise their full potential through regular feedback, coaching and support. Not only will you make an impact on colleagues, but you will also have the chance to influence those living in your store’s community through supporting local causes and events. You will work alongside the Branch Manager to drive high standards and excellent service in branch, meeting the needs of our customers and maximising opportunities for success! We believe this is best achieved through having a skilled, engaged, and diverse team. Food retail is fast-paced and constantly evolving; you are unlikely to have two days the same and this is what makes working in our stores exciting! You don’t need to have worked in this environment before, but you’ll need to show that you can adapt, prioritise, and make quick, smart decisions. We are truly local, so you can work safe in the knowledge that you will be fully supported by nearby store and Head Office colleagues, as well as your in-store team. Want to know more? Take a look at our job description attached to the bottom of this webpage.

Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

What you’ll be doing

• Leading your team and getting involved with all aspects of people management
• Deputising for your Branch Manager (there may be times when you will be in sole charge of the store)
• Ensure that your branch is at the top of its game, offering great standards and delivering excellent customer service
• Make sure that your branch is operating safe and legally
• Build relationships with other stores and colleagues and the local community
• Promoting membership

The person we are looking for

• Previous leadership experience
• Ability to support and motivate others
• Flexible, hard-working, and confident
• Great interpersonal and communication skills
• Friendly, with a genuine commitment to great customer service

Perks of the job

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• *Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance ProgrammeWe recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co‑op and our colleagues.* Enhanced on statutory terms, subject to service criteria.